Corporate Travel and Meetings Expert

American Express Global Business Travel

8d•$46,200 - $85,800

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Hours of Operation: Monday - Friday 8am-8pm (Rotating On-duty Support) GDS Expert (Amadeus, Sabre or Apollo) T4M Consultant must be experienced in booking Individual Air/Rail + Group Air/Rail travel, responsible for group movements ranging from 10 to 2000+ people. This will involve research and negotiation with airlines & rail suppliers for group allocation of seats, agreeing to supplier contracts as well as managing the seats and keeping to the supplier’s deadlines, additionally, All groups will require experience of published IATA & consolidator individual fares bookable via the GDS (Amadeus). All enquires will be managed through a defined process from meeting qualification call and initial proposal to post project financial reconciliation, respecting customer and T4M standards, procedures and policies. This role is focused on our “Retention Strategy.” All activity contributes to the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth. This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business.

Requirements

Knowledge of the airline industry
Previous group or business travel experience preferred
Group and or published airline ticketing experience an advantage
GDS: Group and individual reservations: Amadeus essential
MS Office user
Fluent Business English
Customer care excellence
Minimum of 1-3 years’ experience in Group or Individual Flight booking
Flexibility and Ability to adapt
Able to work well in a Team
Used to working under pressure
High level of attention to detail

Responsibilities

Management of Corporate Travel, Workshop & Seminars, from 10 people up to 1000’s including all aspects of T4M & Group Travel
Deliver outstanding service based on the clients Event Brief including research, policies, and management of Suppliers
Planning, coordination, and execution of Corporate Travel, Workshops & Seminars
Communicate confidently amongst peers to share best practice
Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend.
Undertake continuous self-development and training.
Able to work on own initiative and within a team.
Communication with booking owners
Accurate and timely data management
Sound Company product knowledge and ability to cross sell products where possible
Additional duties as requested (Standby on-duty availability for some weekends a year)
Understand and meet Client Service Level Agreements (SLA if applicable)
Qualifying call or email with enquiry owner to determine travel requirements
Identify appropriate transportation options according to client needs
Follow R-Max preferred suppliers’ program
Communication with suppliers
Confirm and manage supplier deadlines
Reminders to customer on supplier deadlines
Secure enquiry owner approval on budget and terms & conditions of suppliers
Utilizing registration web site tools, capturing delegates’ information and sending flight offers/confirmations directly, managing delegate changes and updates is also an advantage.

Benefits

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

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