Corporate Travel Agent - GDS

Perk•Chicago, IL

4d•$50,000 - $59,000•Hybrid

About The Position

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role: We are seeking an experienced Travel Support Agent with strong GDS expertise (Amadeus highly preferred) who is passionate about helping people and making an impact. Our Customer Care team is one of the foundations of TravelPerk’s success and growth, and we look for empathetic professionals with the technical know-how to deliver exceptional service and ensure our mission: making business travelers happy. Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organizations book and manage their business travel? As a Travel Support Agent, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.

Requirements

Excellent English, spoken and written
Familiarity with North American business culture and customer expectations.
Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
A proven background working in the business travel industry.
Proven experience going above and beyond to provide an amazing service to help customers
Independent and autonomous. You don’t need hand-holding to get things done
Good prioritization and focus skills
Empathy - understand what our customers need
Smart, fast learner and tech-savvy
Flexible and able to adapt to constant changes with a positive mindset
You are open to receiving and giving constructive feedback
You want to learn - we have a 7-Star management team to mentor you!
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
You LOVE Travel!

Responsibilities

Work in Amadeus to support our B2B customers in their Business Travels
Liaise with suppliers and partners to resolve booking issues
Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough
Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
Document and share customer feedback to help refine service delivery.
Support the team in achieving retention and satisfaction goals specific to the NAM market.
Help define and establish best practices together with the rest of the team in sales, operations and customer care
Stay up-to-date with new features and product launches in TravelPerk - there are lots, so be prepared for some serious innovation!

Benefits

Competitive compensation, including equity in TravelPerk
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
Subscription to Wellhub, the gym benefit.
Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
Spring Health - Get access to 12x therapy & 12x coaching sessions per year!
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice.
"Work from anywhere" allowance of 20 working days per year.