Corporate Travel Advisor

Black Diamond Group • Scottsdale, AZ

14d

About The Position

Corporate Travel Advisor Scottsdale, AZ Lodge Link's Travel bookings department is looking for a Travel Advisor in Scottsdale, AZ. We are looking for an experienced Corporate Travel Advisor to join our team with experience in coordinating complex travel requirements for their guests. We have a strong preference for individuals with corporate travel experience , including executive and overseas/international travel. This is a great opportunity to join a growing team in a company focused on modernizing workforce travel through innovative technology. The selected candidate will have the opportunity to gain their ARC Accreditation.

Requirements

• 3+ years of experience booking complex travel, with corporate experience strongly preferred
• Knowledgeable of Microsoft Office package and travel industry systems (i.e. GDS - Sabre preferred)
• Excellent communication and computer skills, a willingness and an eagerness to excel at technical systems
• Proven ability to handle multiple priorities simultaneously
• Ability to work independently, exercising discretion and judgment
• Demonstrated professional customer service skills
• Possess high level of understanding, patience and empathy.
• Able to navigate difficult customer conversations with professionalism
• Strong problem solving and/or critical thinking skills
• Ability to work flexible hours

Nice To Haves

• Diploma or degree in tourism-related field
• ARC Accreditation (but not required)
• Working knowledge of the travel industry, policies, procedures, and processes

Responsibilities

• Handle Incoming Requests
• Consistently chooses the correct travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Understands and accurately applies client travel policy and requirements to each interaction
• Provide travel offers and general travel advice to travelers
• Responds to requests accurately and completely
• Understands and accurately applies travel supplier rules
• Maintains current knowledge of the state of the various travel industries supported
• Provides the customer with the required industry information, such as low fares, exchange costs and penalties
• Supports LodgeLink Travel and client driven initiatives.
• Quality & Service Excellence
• Consistently meets and exceeds individual and team goals following LodgeLink's policies and procedures to maintain quality control
• Applies proper LodgeLink communication guidelines and standards (clear, concise and personal) to interactions
• Constantly prioritize and re-prioritize a high volume of incoming travel requests
• Provide value by asking questions to better understand customer needs to showcase benefits.
• Listens and captures information from the customer.
• Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
• Help customers via email and phone to ensure they have the best possible experience
• Provide an exceptional level of customer support to all users & customers who reach out
• Other duties, as required.

Benefits

• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive options for benefits, with cost-sharing between the company and the employee.
• 401K Matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees