Corporate Trainer, Sr

Chubb•Chicago, IL

About The Position

Chubb Benefits is seeking a Corporate Trainer to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you! The Corporate Trainer is responsible for preparing and facilitating training sessions for Combined Insurance’s Operations and Claims staff in both classroom and live virtual settings. Facilitation includes technical demonstrations, product line explanations, and business process training. Audience includes both new employees to the company as well as existing staff. A successful trainer continuously maximizes their student’s effectiveness by utilizing a variety of best practices, techniques, and educational concepts. Maintaining a high energy level and positive morale is essential. A successful trainer also exhibits a healthy “curiosity” when it comes to both the subject matter being delivered and experimenting with new training delivery approaches involving the latest technology. Major duties: Prepares and facilitates both face-to-face and live virtual training for corporate staff to suit an adult learner. Ensures training program delivery builds skills in both Combined/Chubb systems and the product lines for proper preparation of employees to service clients. Collaborates with functional areas across the organization in the onboarding of new employees who support Group clients. Partners with sales and sales training colleagues to learn about and prepare for new blocks of group business lines. Plays role in creation of Group training content: is comfortable with identifying initial training needs for new product or systems implementation. Identifies gaps in new hire training content and delivery. Continuously seeks ongoing feedback and keeps lines of communication open to classroom participants, peers and management team. Issues assessment tools to monitor participant progress. Consistently monitors and assesses a participant’s performance, trends, and identifies specific skill/gaps to ensure training objectives are satisfied. Communicates with leadership on an ongoing basis. Provides input and makes recommendations regarding the procedures and practices of training. Performs basic administrative functions to maintain organization and classroom management; tasks could include managing attendance, training calendars, and records. Performs other related duties and activities as required.

Requirements

3-5 years of facilitation experience
Demonstrated proficiency in both face-to-face and virtual live training
Experience delivering through multiple channels
Excellent oral and writing skills
Proficient in using MS Suite (MS word, PowerPoint, Excel, and Outlook)
Organized and detail oriented
Ability to communicate with a variety of levels within the organization

Nice To Haves

Broker / Group Insurance relationship or training experience preferred
Experience and knowledge working with Disability claims and policies
Proficiency with WebEx and Adobe Connect training platforms preferred
B2B Sales experience (Insurance industry), preferred
Bilingual English/Spanish, preferred but not required
Undergraduate degree in a learning related field or business preferred
Learning certifications, a plus

Responsibilities

Prepares and facilitates both face-to-face and live virtual training for corporate staff to suit an adult learner.
Ensures training program delivery builds skills in both Combined/Chubb systems and the product lines for proper preparation of employees to service clients.
Collaborates with functional areas across the organization in the onboarding of new employees who support Group clients.
Partners with sales and sales training colleagues to learn about and prepare for new blocks of group business lines.
Plays role in creation of Group training content: is comfortable with identifying initial training needs for new product or systems implementation.
Identifies gaps in new hire training content and delivery.
Continuously seeks ongoing feedback and keeps lines of communication open to classroom participants, peers and management team.
Issues assessment tools to monitor participant progress.
Consistently monitors and assesses a participant’s performance, trends, and identifies specific skill/gaps to ensure training objectives are satisfied.
Communicates with leadership on an ongoing basis.
Provides input and makes recommendations regarding the procedures and practices of training.
Performs basic administrative functions to maintain organization and classroom management; tasks could include managing attendance, training calendars, and records.
Performs other related duties and activities as required.