Corporate Systems Administrator

Riggs Cat•Little Rock, AR

just now

About The Position

We're seeking a detail-oriented, tech-savvy professional to serve as our internal systems helpdesk and software operations expert. As our Systems Administrator, you'll be the go-to resource for all software-related questions, account management, and technical support across the organization. This is a hands-on role for someone who thrives on solving problems, enjoys mastering multiple software platforms, and takes pride in keeping systems running smoothly. You'll be the frontline support ensuring every team member has the access, tools, and guidance they need to work efficiently. This role is apart of the Corporate Operations team and will support all Corporate Operations processes and initiatives.

Requirements

2+ years in systems administration, CRM operations, Corporate Operations role
Proven experience managing multiple software platforms as an administrator
Track record of providing excellent customer service and technical support
Experience with employee onboarding and account provisioning
High proficiency with common business software (Microsoft 365, Google Workspace, project management tools, CRM systems, etc.)
Strong ability to quickly learn and master new software platforms
Comfortable with user account management and permissions administration
Experience with ticketing systems and helpdesk tools
Basic understanding of data management and security best practices
Familiarity with process documentation and SOP creation
Exceptional attention to detail with focus on accuracy and data quality
Strong problem-solving skills with logical, methodical troubleshooting approach
Excellent written and verbal communication skills for explaining technical concepts
Ability to manage multiple concurrent requests and prioritize effectively
Patient, helpful demeanor when assisting users of varying technical skill levels
Self-motivated with ability to work independently
Process-oriented mindset with commitment to consistency and standards
Genuinely enjoys working with data and systems
Takes satisfaction in helping others solve problems
Naturally organized with systems for tracking tasks and requests
Adaptable and comfortable with changing software environments
Proactive in identifying and addressing issues before they escalate
Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration or related field preferred but not required
Equivalent practical experience will be considered

Responsibilities

Serve as primary point of contact for all software and systems-related questions
Provide frontline technical support and troubleshooting for users across all departments
Respond promptly to support requests via email, chat, or ticketing system
Diagnose and resolve software issues, escalating complex problems when necessary
Create and maintain a knowledge base of common issues and solutions
Manage user accounts across Corporate software platforms as administrator
Create, modify, and deactivate user access based on role requirements
Maintain accurate records of account permissions and access levels
Conduct regular audits to ensure appropriate access controls and security compliance
Monitor license usage and coordinate software renewals
Set up complete software access and accounts for new hires
Configure systems based on role-specific requirements and department needs
Conduct software orientation sessions for new employees
Ensure smooth offboarding by deactivating accounts and transferring data ownership
Maintain onboarding checklists and continuously improve the setup process
Monitor adherence to established process standards and software usage policies
Identify instances where processes aren't being followed and provide corrective guidance
Conduct regular process audits and recommend improvements
Ensure data integrity across systems through consistent process enforcement
Track and report on process compliance metrics
Document and maintain department Standard Operating Procedures (SOPs)
Review and update SOPs regularly to reflect current processes and best practices
Create user guides, quick reference materials, and training documentation
Develop and deliver software training sessions for teams and individuals
Maintain system configuration documentation for all company software
Develop deep, comprehensive knowledge of all company software platforms
Stay current on software updates, new features, and best practices
Identify opportunities to leverage software capabilities more effectively
Recommend workflow improvements based on software functionality
Test new features and integrations before company-wide rollout
Maintain accurate data across systems and databases
Generate reports on system usage, user activity, and performance metrics
Identify and resolve data quality issues
Support data cleanup and migration projects
Ensure consistent data standards and naming conventions