Corporate Solutions Insights & Execution Director - Product Benchmarking & Global Initiatives
About The Position
The Corporate Solutions Insights & Execution team is looking for a strategic-minded individual to support Corporate Solutions growth priorities globally. This candidate will have experience in developing and executing global and regional competitive benchmarking and research insights related to Corporate Solutions client performance and product capabilities, and support product and regional stakeholders on strategic initiatives. Corporate Solutions is a fast-growing organization within Mastercard, focusing on pursuing the outsized B2B payments opportunity and capturing new payment flows among large corporations. Insights & Execution team sits centrally within Corporate Solutions, primarily responsible for: Building client experience strategy and success measurement - end-to-end client experience journey design, CSAT customer satisfaction measurement Leading large market B2B payment competitive intelligence – product and client performance benchmarking, market trends, and customer insights Developing and executing global and regional strategic initiatives in collaboration with regional and product stakeholders, built on top of a strong analytical foundation About the role: This role reports to the Head of Insights & Execution, with close partnership with regional and product teams. The vision for the role is to build product capability and client performance benchmarking intelligence, drive business growth through actionable insights, and enable meaningful conversations with prospects and clients.
Requirements
- Extensive experience drawing key insights from data to build and manage business cases and inform strategy
- Knowledge of B2B payment ecosystem and key industry trends
- Cross-functional project management and ability to lead and influence partners
- Track record of thought leadership and sharing original content, ideally in the payments space
- Ability to communicate your vision and roadmap effectively to a wide variety of stakeholders (both internal and external)
- Demonstrated success working with stakeholders across other business units, functions and markets in support of cross-functional projects/programs
Responsibilities
- Create product capabilities and client performance benchmarking intelligence through research and analysis with a data-driven approach
- Provide research insights for internal and external use
- Provide business insights support to senior management in the development and execution of strategic initiatives
- Keep pulse on the macro-environment alongside Sales and Product functions
- Assist sales in the creation of client pitch decks and client relationship reviews, and create compelling narratives to support client conversations and events
- Develop and maintain relationships with key internal stakeholders to identify emerging needs and business challenges
- Assist in budgeting & forecasting for business growth, development and tracking of key KPIs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
