Corporate Senior IT Support Specialist

Insource Services • Boston, MA

5d • $48,000 - $127,000

About The Position

Senior IT Support Specialist (Corporate Department) Insource Services, Inc. | Boston, MA, US Insource is seeking an IT Support II/Senior IT Support Specialist to serve as a lead within our Corporate Department, helping to develop support staff and provide advanced technical skills. At Insource, we provide expertise to our clients in the areas of HR, Finance, and Technology. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients' staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals. What You'll Do As a Senior IT Support Specialist , you will: Serve as a lead to the support delivery teams, acting as a resource to help develop support staff and provide advanced troubleshooting skills. Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more. Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery. Lead and implement, in collaboration with engineering, technical projects and upgrades. On an ongoing basis, report on client tasks/tickets and effectively communicate technical issues and project execution with the IT Manager and IT Engineer.

Requirements

• Proven ability to effectively interact with end-users in identifying and resolving technical issues.
• Strong working knowledge of the Azure/Microsoft 365 ecosystem (Entra ID, Exchange Online, SharePoint, Teams, OneDrive), G Suite, and cloud collaboration tools (Dropbox, DocuSign).
• Hands-on experience supporting Windows 11, macOS, mobile devices, and modern workplace technologies with a focus on user enablement and adoption.
• Passion for customer service and technology with exceptional end-user support.
• Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure.
• Proactive and resourceful resolution to issues.
• Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables.
• A firm understanding of business, implementation experience, and desire to configure and maintain systems.
• Experience working with Entra ID.
• 4+ years in a customer-facing, technical support role preferred.
• Bachelor's degree preferred.

Responsibilities

• Serve as a lead to the support delivery teams, acting as a resource to help develop support staff and provide advanced troubleshooting skills.
• Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
• Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery.
• Lead and implement, in collaboration with engineering, technical projects and upgrades.
• On an ongoing basis, report on client tasks/tickets and effectively communicate technical issues and project execution with the IT Manager and IT Engineer.

Benefits

• Challenging, exciting consulting work without the overnight or long-distance travel
• Competitive Salary ($48,000.00 To $127,000.00 Annually)
• Health, Dental, Life, Short-Term & Long-Term Disability insurance
• Generous paid time off
• Company Holidays
• Tuition Reimbursement
• 401(k) with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees