Scheduler - Delta, CO

PeopleCare Health Services•Delta, CO

1d•Onsite

About The Position

Job Summary: • To coordinate schedules of clients and caregivers to ensure that the needs of clients are met Duties/Responsibilities: • Scheduling: In coordination with office staff, select, schedule, and coordinate caregivers based on care plan information for new and existing Clients. Facilitate the interview process for IHSS clients and caregivers • Review and understanding of Care Plans to be able to communicate effectively to potential caregiver’s requirements needed for position. Recognizing training gaps and providing direction to training materials to ensure client and caregiver safety • Assure Timely Coverage: Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call outs” arise, including caregivers who do not clock in on a timely basis. Caregiver schedule must be complete for the next business day/weekend before leaving each day • In addition to agency assignment, participate in daily virtual Scheduler meeting. Work with other schedulers to ensure all agencies have adequate coverage • Ensure compliance with EVV (Electronic Visit Verification) regulation by updating schedules/visit for Non-Exempt Caregivers on a “real time” basis • On-Call: Accept on-call duty as assigned by the Area Administrator • Time Sheets: In conjunction with the office Agency Manager and Validation specialist, review any timesheet issues for resolution in a timely and efficient manner • Client/Consumer Satisfaction: Document and respond promptly to any client or staff complaints, and review complaints with the Agency Manager • Scheduler will be responsible for scheduling, conducting, and/or participating in Agency Scheduling meetings • Monthly Caregiver Check-in Calls • Maintains caregiver listing with notes pertaining to scheduling • Manage Drive Time Reporting for assigned agency • Cross Train: Cross train to learn specified responsibilities of other team member positions as directed by the Area Administrator or designate • Miscellaneous: Perform other functions as directed by the Area Administrator

Requirements

Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, writing and over the phone
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Demonstrates initiative regarding collaboration and independently performs high quality work
Familiarity with the concepts, practices, and procedures of the home care industry
Ability to function well in a high-paced, and at times, stressful environment
Proficient with Microsoft Office Suite and other related software
Excellent time management skills with a proven ability to meet deadlines
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Excellent problem-solving skills
Thorough in all aspects of the job
Collaborative and Coachable
High school diploma or equivalent required
Minimum of one year in a staffing/recruiting position
Professional experience in the field of customer service
Ability to recognize urgency of individual situations and prioritize what needs to be done first
Strong time management and organizational skills needed to work in a high-paced, and at times, stressful environment
Proficient with Company technology and software platforms required for this position

Responsibilities

Scheduling: In coordination with office staff, select, schedule, and coordinate caregivers based on care plan information for new and existing Clients. Facilitate the interview process for IHSS clients and caregivers
Review and understanding of Care Plans to be able to communicate effectively to potential caregiver’s requirements needed for position. Recognizing training gaps and providing direction to training materials to ensure client and caregiver safety
Assure Timely Coverage: Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call outs” arise, including caregivers who do not clock in on a timely basis. Caregiver schedule must be complete for the next business day/weekend before leaving each day
In addition to agency assignment, participate in daily virtual Scheduler meeting. Work with other schedulers to ensure all agencies have adequate coverage
Ensure compliance with EVV (Electronic Visit Verification) regulation by updating schedules/visit for Non-Exempt Caregivers on a “real time” basis
Accept on-call duty as assigned by the Area Administrator
In conjunction with the office Agency Manager and Validation specialist, review any timesheet issues for resolution in a timely and efficient manner
Document and respond promptly to any client or staff complaints, and review complaints with the Agency Manager
Scheduler will be responsible for scheduling, conducting, and/or participating in Agency Scheduling meetings
Monthly Caregiver Check-in Calls
Maintains caregiver listing with notes pertaining to scheduling
Manage Drive Time Reporting for assigned agency
Cross train to learn specified responsibilities of other team member positions as directed by the Area Administrator or designate
Perform other functions as directed by the Area Administrator