Corporate Receptionist

Akima, LLC•Huntsville, AL

9d•Onsite

About The Position

The CR (Corporate Receptionist) will be the company’s primary front desk receptionist, greeting and checking-in visitors, operating a multi-line Microsoft Teams telephone system to include answering incoming calls and directing callers to appropriate personnel, receiving incoming deliveries/processes outgoing parcels/mail. The CR is a Facilities Team Member and will work with the team on various projects. The CR will be punctual and present a professional appearance and maintain a neat and orderly front desk and lobby area. This position, as the Front-Line Ambassador, is the primary interface between clients, vendors, guests and company employees. The CR will use a variety of software packages to monitor and manage expenditure.

Requirements

Minimum High School Diploma and minimum two years’ administrative or customer service experience.
Intermediate skill level of Microsoft Office with emphasis on Teams, Outlook, Excel, SharePoint and Word, and knowledge of PowerPoint a plus.
Requires excellent verbal, written, organization, and planning skills.
Must be punctual, detail oriented and possess the ability to multi-task.
Must possess outstanding interpersonal skills.
Must possess a professional, courteous, proactive, positive and unflappable disposition.
Must be US Citizen.

Responsibilities

Ability to work in the office from 8 AM - 5 PM, Monday - Friday.
Provide telecommunication support, e.g., answers and screens telephone calls, transfers / forwards to appropriate staff, etc.
iOffice will be used to follow appropriate visitor access procedures for a US Government cleared facility; monitor visitors, check identification, maintain digital visitor log; assign visitor badges, and manage sign-in/sign-out.
Manage office keys - all desk keys and keys to every door in the office are held at the front desk and must be checked out.
Coordinate facilities process for new and departing employees to include badge assignment (with Uniflow Printing), desk location, key management, etc.
Receive, sort and ensure delivery, of all incoming/outgoing mail/parcels. Includes postage machine use, and package scanning software.
Create FedEx labels for employees, as needed and schedules pickups. May deliver packages directly to FedEx, as needed.
Serve as day-to-day contact for administrative and facilities service vendors, and support Facility Coordinator, as needed.
Monitors the internal maintenance ticket system, as well as the external property management ticket system (Colliers Service Portal), in conjunction with Facilities Coordinator to resolve any maintenance items with building manager.
Deconflict conference room calendars when required. Reserve conference rooms for executives as required. Ensure configuration and requirements for meetings are documented and shared with the team.
Maintains confidentiality of corporate and employee information. Update and maintain desk procedures manual, as needed.
Assists with special projects or other duties, as needed.