Corporate Programs Travel Manager

Ciena•Baltimore, MD

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. As a key leader within Ciena’s global operations, this role shapes how employees move around the world. The Senior Manager, Corporate Travel Programs drives a traveler‑centric, compliant, and scalable travel ecosystem—advancing policies, processes, technology, and supplier partnerships that support business objectives and elevate the employee experience.

Requirements

Bachelor’s degree in Business, Hospitality, or a related field.
5+ years of progressive leadership experience, including communication with executive stakeholders.
Expertise in the corporate travel industry, travel technology platforms, strategic data analysis, vendor and contract management, and risk mitigation.
Proven success driving process improvement and change management within a dynamic business environment.
Ability to work effectively within a multicultural and diverse global workforce.
Exceptional verbal and written communication skills with strong presentation capabilities.
Proficiency with Microsoft Office Suite, including intermediate to advanced Excel and PowerPoint skills.

Nice To Haves

Experience supporting large‑scale meetings or events that require complex travel coordination.
Knowledge of New Distribution Capability (NDC) and Global Distribution Systems (GDS).
Background in Indirect Procurement environments.
Familiarity with travel‑related customer support models and service delivery frameworks.
Experience collaborating with senior leadership on policy or process updates.
Prior involvement in cross‑functional initiatives related to travel operations.
Understanding of global regulatory considerations affecting business travel.

Responsibilities

Lead the strategy, governance, and execution of a global corporate travel program aligned to Ciena’s business priorities and traveler experience goals.
Shape and maintain corporate travel policies grounded in industry best practices and responsive to evolving business needs.
Direct strategic vendor partnerships to deliver high‑quality, cost‑effective travel services across airlines, hotels, and ground transportation.
Partner with Procurement, Risk and Security, Finance, and global business stakeholders to strengthen duty of care, risk mitigation, and policy compliance.
Advance travel technologies, data insights, and automation to improve program performance and service delivery.
Guide continuous improvement initiatives informed by industry trends, regulatory changes, and traveler feedback.
Oversee travel processes that emphasize simplicity, responsive support, and a consistently positive traveler experience.