Corporate Parts Manager

SS Equipment•Pasco, WA

About The Position

The Corporate Parts Manager leads parts operations across all SS Equipment locations. This role is responsible for driving consistent parts processes, inventory accuracy, sales growth, customer service standards, and team development across the organization. The Corporate Parts Manager partners closely with store leadership and corporate departments (Service, Sales, Accounting, IT/Systems) to ensure parts is run efficiently, profitably, and with strong internal controls.

Requirements

5+ years of parts management experience (equipment, heavy truck, automotive, industrial, or similar).
Proven ability to lead teams across multiple locations or departments.
Strong understanding of inventory controls, receiving, bin accuracy, cycle counting, and returns/credits.
Comfortable with business systems and reporting; strong Excel skills.
Excellent communication skills and ability to drive adoption and accountability.
Valid driver’s license and ability to travel between store locations.

Nice To Haves

Experience in agricultural equipment parts (New Holland/CNH experience a plus).
Experience with dealership ERP systems (DIS/Quantum or similar).
Demonstrated success improving parts KPIs (turns, fill rate, obsolete %, inventory accuracy, GP).
Familiarity with ecommerce parts operations and customer-facing parts tools.

Responsibilities

Lead and support parts teams across all locations, including coaching, training, and performance management.
Establish clear expectations for customer service, responsiveness, accuracy, and professionalism.
Develop a strong bench of parts talent through onboarding, ongoing training, and succession planning.
Coordinate and deliver training on processes, reporting, and system best practices.
Create and enforce consistent parts department SOPs across stores (receiving, binning, picking, returns, credits, special orders, and stock orders).
Drive disciplined execution of recurring parts controls and reporting (on-hand quantity, bin location accuracy, missing price maintenance, etc.).
Improve workflow efficiency and accountability through standard routines and follow-through.
Own overall inventory strategy: stocking levels, turns, fill rate, obsolescence management, and cycle count discipline.
Ensure accurate receiving, bin location integrity, and on-hand accuracy to reduce write-offs and shrink.
Lead annual and interim inventory activities, including variance research and corrective action plans.
Manage returns programs and vendor credits to maximize recovery and reduce aged inventory.
Drive parts sales, gross profit, and expense control across the organization.
Monitor KPIs and store-level performance; identify issues early and implement corrective actions.
Partner with Accounting and leadership on budgeting, forecasting, and financial accountability.
Leverage dealership systems (e.g., DIS Quantum/Analytics) to improve execution, reporting, and visibility.
Coordinate with internal stakeholders to implement practical improvements that reduce manual work and errors.
Support parts-related customer tools and digital initiatives (invoice access, ecommerce and online parts efforts, etc.).
Maintain strong working relationships with CNH/New Holland and key shortline vendors.
Ensure compliance with OEM programs, returns policies, ordering guidelines, and parts marketing initiatives.
Collaborate with Service on warranty-related parts processes and documentation requirements.