Corporate Parts Coordinator

Arrow Stage Lines•Omaha, NE

About The Position

The Parts Coordinator plays a critical role in supporting our team by receiving and managing inventory levels, processing job cards, and ensuring the accurate and timely handling of parts requests and warranty claims for multiple locations. Maintains current and accurate records in the vehicle maintenance system for all company vehicles. Arrow Stage Lines is the premier charter bus company in America. We are family owned and have been in the charter bus rental and service business since 1928. We are one of the largest privately held bus companies in the United States and charter buses for all kinds of groups including VIPs, businesses, travel agencies, sports teams, schools, civic groups, weddings, churches, and conventions, just to name a few. Arrow Stage lines is also proud to partner with Busing on the Lookout to eliminate Human Trafficking – as members of the motorcoach industry, we are uniquely positioned to provide an extra set of eyes and ears for law enforcement in recovering victims and arresting traffickers. To learn more about the training and education provided to all team members in the Arrow Stage Lines organization CLICK HERE [https://arrowstagelines.com/eliminating-human-trafficking/] General Summary The Parts Coordinator plays a critical role in supporting the Parts Department by receiving and managing inventory levels, processing job cards, and ensuring the accurate and timely handling of parts requests and warranty claims. Maintains current and accurate records in the vehicle maintenance system for all company vehicles. This position supports multiple Arrow Stage Lines’ locations.

Requirements

High School education or equivalent
One year of parts experience is highly preferred
One year of warranty experience is preferred
Strong focus on customer service with inside and outside customers and vendors
Knowledge of warranty administration
Strong attention to detail
Possess a valid driver’s license
Ability to operate a forklift and obtain certification
Ability to type 30 wpm
Ability to correctly enter data into vehicle maintenance system
Ability to lift at least 70 lbs. and ability to climb stairs
Ability to perform work accurately, timely and in a safe manner
Able to meet commitments and deadlines
Able to complete required documentation and reports in an accurate and timely manner.
Ability to act calmly under stress and to handle multiple projects under pressure
Ability to work independently with minimal supervision
Strong time management skills and ability to utilize the available time to organize and complete work within given deadlines, while efficiently prioritizing, and performing multiple tasks simultaneously
Strong written and verbal communication skills. Must possess excellent interpersonal skills and act in a professional manner at all times
Demonstrates openness to new procedures, technology and structure.
Must be able to work effectively in a team environment and support company processes and systems.
Ability to read, write and perform basic math functions

Responsibilities

Opening job cards in an accurate and timely manner in VMS, confirming required parts are on the job cards, and ensuring job cards are completed in an efficient and complete manner
Creates accurate parts requests for assigned region and submits to the Corporate Parts Manager (with a copy to the Regional Shop Manager) in a timely manner
Ensuring warranty job cards are opened, properly completed (three “C’s” are documented, Complaint, Cause, and Correction) and sent to the Corporate Parts Manager in a timely manner
Responsible for accurate and timely bin count, receiving and stocking parts in an accurate and orderly manner in their proper location, and completing inventory and weekly cycle counts
Provides excellent customer service to internal and external customers in a professional manner, at all times
Adheres to Parts, Inventory, and Warranty procedures
Completes required training as requested online or in person in a timely manner
Travels to local parts vendors to pick up parts
Coordinates and matches purchase orders with invoices to be processed for payment
Maintains organization and cleanliness of parts areas
Complies with company scheduled hours
Works in excess of normal working hours as workloads and seasonal activities are encountered
Complies with company and safety policies and procedures, to include wearing steel toed boots/shoes.