Corporate Operational Risk & Continuity Analyst

Glacier Bancorp, Inc.•Town of Mount Pleasant, NY

7h•$69,465 - $113,495

About The Position

Under the direction of the Operational Risk Manager, the Operational Risk & Continuity Analyst will use problem solving, analytical, project management, leadership and organizational skills to support the bank’s Business Continuity Management Program at a fast-growing bank. The Operational Risk & Continuity Analyst is responsible for maintaining and executing the bank’s business continuity and resiliency strategies. This role will lead the Business Impact Analysis (BIA) process across departments and create detailed playbooks for critical business functions to ensure operational readiness during disruptions. The ideal candidate will have strong project management skills, a deep understanding of banking operations and a proactive approach to risk mitigation. The job is highly visible within the bank and requires working closely with subject matter experts, senior executives, Board, auditors, and regulators. This role also supports the Operational Risk Manager in developing, maintaining and executing the bank’s corporate Physical Security Program in compliance with FDIC Part 326 and the Enterprise Risk Management Team in maintaining quality and consistent documentation to ensure it meets internal standards and regulatory expectations. This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $69,464.94 + / per year (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Range $75,663.06 to $113,494.60 per year

Requirements

Bachelor’s degree in business administration, financing, accounting, economics, computer science, business information systems; or related field
5 years of relevant banking experience in risk management, business continuity, operational resilience, technology, regulatory, consulting, or another related field is required.
Expert experience in implementation of systems/tools and process design/improvement. Experience in managing complex projects independently across multiple business units.
Excellent verbal, written, and interpersonal communication skills and the ability to interact with all levels of an organization and with bank examiners and auditors.
Ability to lead the development and facilitation of a Business Continuity Management (BCM) program for a large organization, requiring strong technical aptitude and collaborative skills across diverse teams-even in high-pressure environments. Prior experience is valued, but confidence and capability to take on this challenge are equally important. The Program will include policies, procedures, business impact analyses, threat risk assessments, operational playbooks, employee awareness training, etc.
Ability to design and execute new programs and workflows with adherence to deadlines. Demonstrates strong organizational skills with the ability to appropriately prioritize numerous open projects and adaptability to frequently changing demands.
Passion to continuously identify and execute improvement opportunities throughout the Business Continuity Program to better enhance and develop the institution, including policies, workflows, systems/tools, and employee engagement. Self-starter with ability to take ownership and accountability of all roles and responsibilities.
Strong team leader with the ability to collaborate, communicate, motivate, persuade, and influence stakeholders at all levels is a critical component of the position. Internal and external stakeholders include regulators, board, executive management, business units, auditors, and consultants. Ability to inspire and guide remote teams to reach their highest potential and drive departmental success.
Excellent verbal, written, and interpersonal communication skills and the ability to interact with all levels of an organization and with bank examiners and auditors
Employee must be capable of regular, reliable, and timely attendance.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.

Nice To Haves

Microsoft Office (Outlook, Excel, Word and PowerPoint).
Project management experience.
Business continuity frameworks, practices, and regulatory standards.

Responsibilities

Assist in the strategic and operational execution of the Business Continuity Management (BCM) or Operational Resilience Program and drive program maturity to be commensurate with the bank’s growing size.
Design, implement and continuously improve the BCM Program at GBCI commensurate with regulatory expectations and industry best practices.
Serve in a supporting role during a disruption to coordinate response efforts and communication.
Utilize Business Continuity software to maintain a repository of comprehensive business continuity plans for business processes identified in Risk Control Self-Assessments.
Collaborate with business lines to ensure continuity plans are documented, maintained, integrated into daily operations and tested regularly. Monitor and evaluate the effectiveness of continuity plans and make necessary adjustments.
Lead the annual review and continuous improvement of the Business Impact Analysis and Business Continuity Threat Risk Assessment. Collaborate with business lines and Information Technology to identify interdependencies and validate Recovery Time Objectives and Maximum Tolerable Downtimes can be supported.
Design and implement a comprehensive operational resilience testing program, including scenario development, testing approach/methods and evaluation of resilience capabilities against impact tolerance levels. Document scenario testing outputs, gaps identified and remediation required in the bank’s Business Continuity software.
Report to senior management and the Board of Directors on the status of business continuity initiatives and any areas of concern.
Conduct regular exercises and simulations to assess the effectiveness of Business Continuity Plans and identify areas for improvement. Utilize software to log exercises and follow-up on activities identified in exercises and simulations.
Provide training and awareness programs for employees and Business Continuity Coordinators on business continuity and disaster recovery procedures.
Conduct review and analysis of new and existing third-party service providers Business Continuity Plans. Provide feedback and approval of the plans to Relationship Owners.
Review and edit first-line documentation for clarity, consistency, grammar, and adherence to internal style guides. Provide constructive feedback to first-line authors to improve the quality in accordance with the Documentation Governance Policy.
Participate in Operational Risk Work Groups for current initiatives that align with the bank’s strategic goals and objectives. Partners with the Project Management Office to ensure accuracy and appropriateness of content related to new and/or updated initiatives or business processes.
Implement measures to discourage and detect robberies, burglaries and larcenies.
Develop and deliver training programs for staff on physical security procedures and emergency protocols.
Assist Division Security Coordinators with investigations of physical security incidents and breaches.
Proactively supports the Enterprise Risk Management (ERM) team on special projects.
Must comply with all company policies and procedures, applicable laws, and regulations, including, but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.