Corporate nCino Quality Assurance Specialist

Glacier Bancorp, Inc.•Helena, MT

9d•$34

About The Position

As a member of the Glacier Solutions Development (“GSD”) team, the Quality Assurance Specialist reports to the Quality Assurance Manager. The primary focus of this position is to test and perform quality assurance (QA) validation on business process solutions for assigned application(s) throughout the development lifecycle. This role will be responsible for testing supporting for workflow-driven system processes provided by the bank, such as Lending, Teller, New Accounts, Compliance, Fraud, and Core Banking interface solutions. This QA Specialist will keep all relevant technical documentation up to date as assigned. They will participate in testing for new systems, releases, new features, enhancements, and break/fix solutions. On project and strategic efforts, this position will work in cross-functional teams to provide QA and testing support of new or current production systems. This position will be expected to work in and follow industry standard waterfall and agile development/project delivery lifecycles. Keen attention to detail, passion for quality, accurate documentation, and embracing repeatable processes will be key to the success in this position. Adherence to structured software change and release management processes and procedures is required. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $34.14 + / hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Requirements

Associate Degree in Information Systems, Information Technology or related field.
Minimum of 2 years professional work experience in technology or equivalent banking industry experience.
1 year hands-on quality assurance software testing experience or equivalent bank lending or operations experience.
Minimum of 1 year professional work experience working with nCino or Salesforce.
Manual and automated testing experience.
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Demonstrate diplomacy, professionalism, and strong communication, written and inter-personal skills to ensure policies, procedures, and standards are being followed.
Proven strong problem solving, analytical and technical skills to understand testing plans.
Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer-oriented attitude.
Ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision.
Experience working in a team-oriented, collaborative environment.
Ability to serve as backup for other staff members in a mutually supportive teamwork environment.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Can consistently represent the GBCI IT Department in a positive and professional light.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.
Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Nice To Haves

Basic programming.
Testing or quality assurance experience with Encompass, Fiserv, ServiceNow, other banking or loan origination specific software.

Responsibilities

Executes on quality assurance testing scripts, test plans, and defect management for software products and releases that impact the organization’s business services and operations as assigned.
Creates, maintains, and provides all necessary documentation on testing validation, bugs and quality assurance reviews.
Executes on effective and efficient testing scenarios and uses testing tools or works with third parties as needed.
Upholds all Standard Operating Procedures as outlined in policy, procedures, and standards.
Analyzes and occasionally collects the business and functional requirements from all levels of the organization, and then transferring that knowledge into accurate and inclusive testing cases.
Provides judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.