Corporate Lead nCino/Salesforce Application Administrator

Glacier Bancorp, Inc.•Reno, NV

24d

About The Position

We are seeking an experienced Lead nCino and Salesforce Administrator to join our Business Application Support team. This position will be responsible for leading the administration, support, and maintenance of the nCino and Salesforce platforms. The successful candidate will work closely with cross-functional teams to ensure smooth daily operations, support system capabilities, assist with releases and vendor upgrades, and enhance platform performance. Additionally, the role will involve leading the support of end users, performing scheduled system maintenance, maintaining third-party applications and services integration, managing platform releases, and collaborating with the development team to implement system improvements. The primary responsibility of this role will be managing the nCino Commercial Lending Application. You will lead multiple initiatives simultaneously, ensuring projects are completed successfully and meet audit standards as well as leading the other nCino admins and support specialists with their assignments. As a senior administrator, you will guide less experienced team members to ensure they adhere to GBCI standards. You will also maintain up-to-date technical documentation and ensure testing is completed at all levels for new systems, releases, enhancements, and break/fix solutions. In this role, you will work in cross-functional teams, providing technical and analytical support for both new and current production systems. As a representative of the IT Department, you will interact with all levels of bank groups and management. Therefore, professionalism and diplomacy are essential for building trust and ensuring the success of the position. The ideal candidate will bring strong leadership, problem-solving skills, and the ability to manage complex technical projects, ensuring both nCino and Salesforce platforms support the bank's strategic goals and operations. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Click here to learn more about our bank divisions. The entry rate for this position is $47.23 + /hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Spokane, WA range $53.95 - $80.91 an hour. Wenatchee, WA range $54.45 - $81.66 an hour

Requirements

Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or related field.
7 years Increasingly responsible professional work experience in computer science, information systems, information technology or related field. Provides advanced support to technology team with various nCino related projects and task.
7 years Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems.
7 years Lead administration on application designated as a specialty application such as nCino, Salesforce, and others determined by IT management.
Advanced Experience End user support, and other industry-standard techniques and practices. Microsoft Windows operating system experience and Office applications. Providing both on and after hours software support by completing small scale and system-wide software upgrades and installations.
Knowledge Of Use of modeling tools, such as Visio.
1 year Supervisory or Leadership experience.
Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Ability to present ideas in user-friendly language.
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
Ability to serve as a backup for other staff members in a mutually supportive teamwork environment.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.
Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
Up to 15% travel required: (e.g. 3.5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Nice To Haves

Knowledge Of Banking industry.
nCino and Salesforce certifications.

Responsibilities

Responsible for leading the administration, user access and support, and related maintenance nCino and Salesforce platforms.
Develop strategies for improved system support; solutions performance; support development team in delivery of new functionality and implementation.
Address system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
Responsible for coordinating and participating in new platform software products and releases that impact the organization’s business services and operations.
This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations.
Develop thorough and positive communication, both specific and broad, for system changes being implemented in production.
Responsible for maintaining effective and efficient information technology systems and applications.
Establishing protocols and developing procedures for assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers.
Collaborate with IT staff in translating business requirements into functional and technical requirements.
Provide guidance or work direction to lower-level analysts and/or vendors.
Take a lead role in assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
Responsible for upholding all Standard Operating Procedures, Change Management Process, Release Management, and Service Level Agreements as outlined in IT policy.
Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization.
Responsible for working with change management to submit changes for fixes and updates.
Manage the priorities for system related work (defects and enhancements) and present recommendations to management.
Support production problems and trouble tickets, including troubleshooting with external vendors.
Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.
Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks.
Develop reports and dashboards as needed.
Coordinate with groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided.
Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Must complete the assigned online training courses and achieve a passing score by due date.