Corporate Investigator Senior

USAA • San Antonio, TX

42d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Corporate Investigator Senior , you will under minimal supervision, conducts complex investigations regarding corporate policy violations, workplace violence, fraud, collusion, and other criminal matters within or against USAA. Builds relationships with peer partners and leadership to educate all levels of the enterprise about internal threats and fraud. Participates in the development and implementation of internal fraud or threat issues as an innovative team resource. Reviews laws, regulations and current events for business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 or more years relevant experience in corporate fraud investigations, risk mitigation, Federal, State, local, or Military Law Enforcement with interviewing skills.
• Knowledge of the Bank Secrecy Act, USA Patriot Act, Sarbanes Oxley Act of 2002, other applicable laws and regulations, company policies and best practices in the investigative field.
• Excellent communication skills utilizing all available channels, with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external law enforcement agencies.
• Ability to use Microsoft Office applications.
• Ability and willingness to travel 25% of the time.

Nice To Haves

• Advanced Certifications and Specialized Training in relevant fields such as Certified Fraud Examiner (CFE), Certified Forensic Interviewer (CFI), Certified Threat Manager (CTM), or other specialized investigation certifications.
• Demonstrated ability to independently manage high-risk, high-visibility investigations, including evidence collection, interviews, and analysis.
• Strong understanding of investigative best practices, confidentiality, and experience partnering effectively with Legal, HR, Compliance, and external counsel.
• US military experience through military service or a military spouse/domestic partner

Responsibilities

• Applies advanced knowledge of the business, its products, procedures and processes.
• Maintains knowledge of specific company policies, laws and regulations, and best practices in the investigative field.
• Serves as a resource to less experienced team members.
• Utilizes highly sophisticated investigative tools and techniques.
• Conducts complex and high priority investigations on external/internal fraud, collusion, corporate policy violations, workplace violence and other criminal matters within or against USAA.
• Conducts interviews and/or interrogations, gathers information and analyzes data in support of the investigative process.
• Contributes to completion of the work product by organizing investigative results, preserving evidence and presenting the facts to disprove or substantiate the allegation for the necessary employment decisions.
• As needed assists others regarding case preparation and coordinating a Incident Management Team (IMT) meeting for case briefing/presentation.
• Provides written and/or oral briefings of high profile cases to management and/or members of the Executive Management group.
• Develops and maintains relationships with law enforcement agencies and other institutions to ensure the corporation is informed of potential risks.
• Assists with the development of the CI HouseCall, work place violence policy, standards, guidelines and procedures to ensure ongoing effective maintenance of the USAA safe workplace program.
• Conducts learning sessions (CI HouseCalls) by business need regarding internal investigations, fraud, workplace violence issues, harassment, and corporate policy violations.
• Provides key stakeholders and partners with comprehensive case report for the disposition decision of an employee or contract employee.
• Performs all other tasks as assigned.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees