Bilingual Investigator, Corporate Investigations & Support

CNO Financial Group, Inc.•Carmel, IN

4d•$60,900 - $91,300•Remote

About The Position

CNO Financial Group is hiring a Bilingual Investigator, Corporate Investigations and Support to investigate suspicious, unlawful, and/or fraudulent activity directed at policyholder and enterprise assets. This is your opportunity to consult with business partners to provide training and guidance on suspicious insurance transactions. You’ll be able to utilize your attention to detail and inquisitiveness to analyze information provided during investigations.

Requirements

Good knowledge and understanding of insurance investigations, criminal justice, and/or law enforcement principles and practices.
Analyze, interpret, and evaluate relevant information to resolve a variety of suspicious, sensitive, and moderately complex to complex investigations.
Compares alternative courses of action and develops/recommends tactical plans to execute a strategy.
Influences others and maintains productive working relationships with internal and external partners.
Persuasively communicate in one-on-one, small group, and large group settings.
Uses sounds judgement and prior experiences to make sounds decisions when investigating complex issues with multiple stakeholders.
Must be honest and ethical and exert a high level of integrity and confidentiality.
Customer focused; willingness to communicate with customers (internal and external).
Highly organized and able to handle multiple priorities simultaneously.
Efficient in navigating CNO systems for research and analysis.
Bachelor's degree or equivalent experience.
2-5 years of industry experience with securities, life and/or health insurance.
Good knowledge of Microsoft Office suite.
Ability to make recommendations, decisions, and identify when escalation is needed.

Nice To Haves

Fluent in both English & Spanish
Candidate location in Central or Eastern US time zone is preferred OR willingness to work Central or Eastern time zone business hours
CFE, CPA, CIFI or AHFI
5+ years of industry experience with securities, life and/or health insurance

Responsibilities

Meet department and individual goals while adhering to all state and federal regulations, company ethics and integrity standards.
Reviews, assesses, and analyzes suspected fraudulent activity including insurance claims, underwriting, personnel, and other sensitive company-wide matters.
Plans, reviews, assesses, and prioritizes referrals to the CI&S group.
Develops investigative action plans for moderately sized and/or moderately complex to complex cases. Also works with and supports other team members on complex / large scope cases as a secondary or additional investigator.
Investigates multiple types of cases, including internal fraud, employee misconduct, claims fraud, agent related fraud and moderately complex to complex cases with multiple insureds.
Assists Departments of Insurance and law enforcement agencies with investigations of fraud and agent misconduct on moderately sized and moderately complex cases.
Consults with business partners, Departments of Insurance, Law Enforcement, and other agencies to provide training and guidance, and investigates and reports fraud as required.
May coordinate with field representatives and outside agencies as needed.
Writes investigative reports and communicates risks and trends from fraudulent activities.
Documents investigation details in the CI&S Case Management system.
Empowered to make decisions that supplement the case review.
Make outbound calls and conduct interviews with impacted parties during the case review.