Corporate Helpdesk Technician

IDT•San Diego, CA

About The Position

Innovative Defense Technologies (IDT), provider of cutting-edge cloud-based integration, automated testing and data analysis for complex, mission-critical systems in the US Department of Defense (DOD), is seeking a Corporate Helpdesk Technician to be based in our San Diego office. Leveraging advanced software automation, model-based systems engineering (MBSE), and AI-driven capabilities, IDT accelerates capability development, enhances operational readiness, and reduces lifecycle costs for the Department of Defense. The company is dedicated to transforming defense systems through innovation, efficiency, and mission-critical results. IDT is seeking a Corporate Helpdesk Technician that will administer and maintain Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premise, and remote IDT offices. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems and corporate applications and support end user issues to. All applicants must be able to obtain/maintain an active U.S. Security Clearance.

Requirements

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering
5+ years of experience in a relevant technology field required
Experience with imaging end user workstations
Experience with enterprise domain/active directory environment
Experience with ticketing systems
Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely
Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
Experience working within Microsoft 365 environments
Basic network experience – understanding IP and subnetting
Demonstrated ability to shift from one project to another in an agile work environment
Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
Ability to travel approximately 10% to remote IDT offices around the US
Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
Contribute to research, implementation, and management of new hardware and software solutions organization-wide
Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
Desire to stay current with industry trends and best practices
Excellence in technical oral and written communication with peers and non-technical cohorts
Be capable of working independently, but thrive in a team environment
Solid analytical abilities, coupled with a strong sense of ownership, urgency and drive
Ability to work in a fast-paced environment while maintaining established service-level agreements (SLAs)
Excellent time management skills

Nice To Haves

BeyondTrust Remote Support solution
Zendesk ticketing system
Networking protocol experience (802.11, TCP, UDP, ICMP)
VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
Group Policy Management
Familiarity with IT Compliance frameworks (NIST, ISO, etc…)

Responsibilities

Day to day end user support and ensuring tickets are closed in a timely fashion.
Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
Image, deploy, troubleshoot, maintain end user workstations
Perform requirements analysis, translating business need into IT resource specifications
Developing internal and external documentation
Asset management and procurement
Provision end user workstations per corporate and end user needs
Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure
Contribute to improvement of administrative and operational processes
Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual Systems and networks utilizing multiple network management tools and applications
Ensuring that all systems are in compliance with industry standard IT security frameworks such as NIST