Corporate Help Desk Associate

ALO•Beverly Hills, CA

5h•$35 - $40

About The Position

The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications, collaboration tools, and cloud services operate reliably and securely. The associate supports both macOS and Windows environments, manages devices through modern management platforms, and delivers high-quality assistance to users with varying technical skill levels.

Requirements

2–4 years of IT support or corporate helpdesk experience.
Strong proficiency with macOS and Windows support
Basic skills in Command Prompt and macOS Terminal commands.
Strong understanding of modern collaboration tools Basic networking
Excellent troubleshooting, multitasking, and communication skills.
Highly organized, self-directed, and customer-service focused.
Comfortable supporting both on-site and remote employees.
Willingness to assist during after-hours maintenance windows
Physical & Work Environment Requirements (lift 20–40 lbs)

Responsibilities

End-User Support (Mac & Windows)
Provide hands-on and remote support for macOS and Windows devices.
Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity.
Set up, configure, and secure devices for new hires and refresh cycles.
Device & Endpoint Management
Manage corporate endpoints using system management tools.
Ensure devices meet security, configuration, and compliance standards.
Deploy software, patches, profiles, and updates across the environment.
Troubleshoot enrollment, policy application, and compliance-related issues.
Identity, Access & Cloud Services
Assist with provisioning, MFA setup, password resets, and group permissions.
Provide support for Exchange, SharePoint and OneDrive
Corporate Application Support
Support corporate applications including productivity suites, collaboration tools, and departmental software.
Assist with software deployment, access management, license tracking, and user onboarding.
Troubleshoot application performance issues, compatibility problems, and workflow challenges.
Network & Connectivity Support
Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, DNS resolution, and wired port issues.
Support users with remote access tools, MFA, and secure workstation configurations.
Collaborate with network teams when deeper troubleshooting or configuration changes are required.
Terminal / Command Line Support
Incident Management & Documentation
Log and manage support requests through the organization’s ticketing system.
Document troubleshooting procedures, solutions, and device configurations.
Maintain accurate asset inventory of computers, accessories, and licensed software.
Create and maintain knowledge base articles and end-user documentation.
User Support & Training
Provide approachable, effective support for employees at all technical levels.
Assist with onboarding tasks such as workstation setup, user account provisioning, and introduction to corporate tools (OneDrive, SharePoint, email, collaboration tools).
Support conference room technology, and presentation equipment.
Train users on best practices for device care, security, file management, and productivity tools.
Collaboration & Continuous Improvement
Participate in device rollouts, OS upgrades, cloud migrations, and other IT-driven initiatives.
Identify recurring issues and recommend process or technology improvements to enhance the user experience.