Corporate Healthcare Trainer

USA Clinics Group•Northbrook, IL

8d•$28 - $34

About The Position

At USA Clinics Group , we use our expertise to provide the best possible service for our patients. Our team members are passionate about making a difference in the lives of the people we treat and are constantly striving to improve and better ourselves so that we can better support our patients and are currently searching for a Corporate Trainer to join our team! As an integral member of the USA Clinics Group Training team, you will enable our ability to deliver and execute role-based onboarding and training initiatives for staff throughout the country. In addition, you will partner with Clinical Managers and operational leaders to plan, develop, implement, and evaluate specific standards for our team. You will provide support of new team members, assessing competencies and training a consistent approach and standard of care and patient support. You will work closely with the other teams including SMEs and business partners to appropriately deliver, evaluate, and refine our training programs with a focus on quality and speed to productivity. This role reports directly to the Training Supervisor.

Requirements

Bachelor’s degree, or Associates plus related experience
Minimum 1-year of conducting training in a virtual or classroom environment
Ability to travel up to 25% or more
Ability to present to small and large groups in person or in virtual environments, along with one-on-one training
Experience with Apple mobile Products (iPad, iPhone)
Prior experience with LMS training materials
Expert knowledge of the Microsoft Suite of products, specifically Outlook, Word, Excel, and PowerPoint
Excellent communication skills and attention to details
Highly motivated and optimistic

Responsibilities

Responsible for facilitation of Instructor-Led or Virtual Instructor-Led new hire training courses, new processes, and continued education for existing employees and new hires as well as one-on-one training, when needed
Delivering training materials and hands on training for: New hires LMS materials
Responsible for developing and building role-based training material for corporate and clinical roles (Ultrasound Technicians, Medical Receptionists, Medical Assistants)
Provide in-person training
Effectively navigate and troubleshoot basic technical issues and connectivity for virtual sessions
Creating and implementing new process training, workflow development and training, communicating new information and workflow changes
Provide coaching and feedback during and after training programs
Perform physical preparation of training facilities including production and maintenance of course materials, metrics, and evaluations
Evaluate training programs and incorporate feedback to improve future programs
Maintain documentation regarding workflows in the clinical applications of the EMR and other clinical applications
Comply with policies and procedures regarding clinical applications change management for configuration updates and tracking