Corporate Fraud Operations Analyst

Glacier Bancorp, Inc.•Bozeman, MT

2d•$28 - $42

About The Position

Under the direction of the CRP Fraud Ops Supervisor, the CRP Fraud Operations Analyst will be responsible for providing best in class correspondence and disbursements of legal requests for the bank including subpoenas, garnishments, and levies. This role will manage and monitor routine levy/garnishment/subpoena requests. In addition, the Fraud Operations Analyst will also be responsible for providing backup fraud investigation services for, debit and credit cards, new accounts, account abuse, check forgery and fraud, elder abuse, suspected money laundering, check kiting, identity theft. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $24.99 + / hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Spokane $27.91 to $41.86 per hour Wenatchee $28.30 to $42.44 per hour Desription Prepare correspondence and disbursements for legal requests for the bank such as subpoenas, garnishments, and levies. Maintain favorable customer relations with law enforcement and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the organizations policies, procedures and security. Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan according to the suspected fraudulent activity; initiate investigations by gathering facts and evidence; prepare independent investigative reports that document findings; handle all aspects of the investigation which includes collaboration with bank division staff, customers, and law enforcement. Take precautionary measures on accounts and/or transactions to mitigate risk to bank and bank clients, and provide direction to all lines of businesses supported by Fraud Department. Which includes making decisions that impact accounts and/ or transactions to mitigate risk to bank and bank clients (e.g. pay/no pay; block/hold an account and transaction). Utilize fraud detection program, Yellow Hammer Fraud Detective, Yellow Hammer ACH Origination and Yellow Hammer Wire Origination and internal systems to review suspect items as needed. Communicate, over the phone or in person, with external clients, bank division employees, various lines of business, and other financial institutions to verify authenticity of items or availability of funds. Educate clients about fraud issues including online banking safety and take appropriate action to protect clients’ accounts. Prepare financial spreadsheets or enter data into a database or system in order to capture and monitor loss and fraud case information for further analysis. Provide input on obvious fraud trends or process improvements. Escalate sensitive, complex and large financial, compliance or reputational issues to management where appropriate. May refer cases for special attention to BSA/AML or other area where warranted. Filing the necessary paperwork when required for fraud inquiries which includes but is not limited to suspicious activity referral forms and fraud and operational loss forms. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Requirements

Associate Degree in Accounting/Finance, Business, Criminology, Law related field(s) of study.
3 years Banking experience focused on levy/garnishment or subpoena processing.
Working knowledge of financial regulations such as but not limited to Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA CIP, KYC, EDD and ID Theft Red Flags.
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe and Internet Browsers
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.
Strong organizational and time management skills.
Possess analytical and technical skills in fast-paced, changing professional environments.
Well-developed customer relations skills.
Must be able to maintain confidentiality.
Strong interpersonal, verbal and written communication skills.
Ability to manage multiple tasks and deadlines simultaneously
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.

Nice To Haves

Beginner Experience with fraud investigations including wire fraud, check processing, ACH, card services, new accounts authentication.
Understanding of banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse
Thorough knowledge of operation functions, systems, policies and procedures for fraud investigations.

Responsibilities

Prepare correspondence and disbursements for legal requests for the bank such as subpoenas, garnishments, and levies.
Maintain favorable customer relations with law enforcement and judicial agency personnel through regular contact; exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the organizations policies, procedures and security.
Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan according to the suspected fraudulent activity; initiate investigations by gathering facts and evidence; prepare independent investigative reports that document findings; handle all aspects of the investigation which includes collaboration with bank division staff, customers, and law enforcement.
Take precautionary measures on accounts and/or transactions to mitigate risk to bank and bank clients, and provide direction to all lines of businesses supported by Fraud Department. Which includes making decisions that impact accounts and/ or transactions to mitigate risk to bank and bank clients (e.g. pay/no pay; block/hold an account and transaction).
Utilize fraud detection program, Yellow Hammer Fraud Detective, Yellow Hammer ACH Origination and Yellow Hammer Wire Origination and internal systems to review suspect items as needed.
Communicate, over the phone or in person, with external clients, bank division employees, various lines of business, and other financial institutions to verify authenticity of items or availability of funds. Educate clients about fraud issues including online banking safety and take appropriate action to protect clients’ accounts.
Prepare financial spreadsheets or enter data into a database or system in order to capture and monitor loss and fraud case information for further analysis. Provide input on obvious fraud trends or process improvements.
Escalate sensitive, complex and large financial, compliance or reputational issues to management where appropriate. May refer cases for special attention to BSA/AML or other area where warranted. Filing the necessary paperwork when required for fraud inquiries which includes but is not limited to suspicious activity referral forms and fraud and operational loss forms.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.