Fraud Analyst

Capital Credit Union•Green Bay, WI

1d•Hybrid

About The Position

Uphold the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve," by being safeguards to the Credit Union’s assets and its members through proactive fraud detection, investigation, and prevention. This role involves monitoring transactions, analyzing suspicious activity across multiple channels including ATM/debit, check, wire, and external transfers while ensuring compliance and delivering sensitive member support. Additionally, responsibilities include handling subpoenas, balancing GL accounts, and providing fraud-related support to coworkers and members.

Requirements

High school diploma required; technical school or some college training preferred.
Three to six months of experience in transaction processing or related banking functions, with at least one month at the Credit Union.
Well-versed in deposit accounts, deposit operations, and compliance, acquired through coursework or on-the-job experience.
Strong independent thinking skills to detect and investigate internal and external fraud effectively.
Ability to analyze fraud trends, identify risks, and provide actionable recommendations.
Proficiency in operating core computer systems, document archive systems, email platforms, and software like Word and Excel.
Attention to detail and strong analytical abilities to research and resolve complex issues.
Effective communication and interpersonal skills to handle member interactions professionally in stressful situations.
Ability to exercise independent judgment and decision-making when addressing member concerns.

Nice To Haves

Knowledge of ATM network software preferred.

Responsibilities

Provide support for team members and/or members over the phone, related to fraudulent or potentially fraudulent activity.
Detect, investigate, and prevent internal and external fraud, covering all fraud types.
Handle instant issue debit/ATM and Gift/Travel card stock, audits, questions, and inventory.
Analyze fraud trends, identify associated risks, and recommend strategies to control risks effectively.
Reimburse members for fraudulent activity and ensure the Fraud GL account is balanced and accurate.
Process chargebacks and submit claims to CUNA when required.
Monitor suspicious activity across all channels, create and complete case documentation, and collaborate with the BSA Officer for tracking as needed.
Stay updated on new postings from FinCEN and ensure compliance with requirements.
Submit quarterly fraud bond claim reports for Board review.
Address counterfeit note cases in collaboration with branch teams.
Handle Restitution and Adult Protective Services processes, including gathering necessary information, processing payments, and managing cases.
Provide law enforcement with evidence for investigations while adhering to privacy policies.
Work closely with Risk Management to monitor and track BSA (Bank Secrecy Act) items.
Assist in training new employees and cross-train in Deposit Operations duties, providing backup when required.