Corporate Food and Beverage Services Program Manager

BLUE ORIGIN • West Melbourne, FL

16d

About The Position

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role is part of Blue Origin corporate functions, providing centralized support across Blue Origin business unit teams, functions, and locations. This position leads the vendor sponsored food and beverage service program within Blue Origin across all locations. The Food and Beverage Customer Service program manager will oversee the delivery of food and beverage services to over 10,000 company employees across multiple states and locations. Travel up to 50% per month is required across the United States including sites As part of a hardworking team of specialists, you will Closely work with the Administrative Services leader and Finance business partners to develop and implement annual budgets for food and beverage services, closely monitor and adapt changes for adherence to budget standards. Act as the central point of contact for continuous improvement of food and beverage program and other services delivered and liaison with Human Resources, Procurement, and other internal Blue Origin groups. Drive customer service improvements through vendor provided services Coordinate with Human Resources and Communications to develop and conduct frequent customer service surveys. Provide support to site office managers for services and inventory and address issues related to kitchen services. Analyze survey results, develop proposals for improving customer service, implement customer service initiatives Analyze vendor data and develop metric reporting for performance management of vendors Manage service vendors in accordance with established contracts Assist Procurement with developing contracts and changes to existing services Develop and implement service standards for site kitchens to ensure high quality of service is ensured at each site location Perform audits of services delivered, develop and provide reports for service quality standards, and implement changes based on audit results. Implement, track, report, and improve customer service based on QR code based customer input and drive improvement and eliminate discrepancies in services. Manage and ensure high level of inventory is maintained, coordinate with vendors to track usage, and make service adjustments and inventory adjustments as required. Implement quarterly product rotation to ensure variety based on employee feedback Collaborate with facilities regarding changes, additions, housekeeping Lead and participate in other customer service improvement initiatives within the Facilities department.

Responsibilities

• Closely work with the Administrative Services leader and Finance business partners to develop and implement annual budgets for food and beverage services, closely monitor and adapt changes for adherence to budget standards.
• Act as the central point of contact for continuous improvement of food and beverage program and other services delivered and liaison with Human Resources, Procurement, and other internal Blue Origin groups.
• Drive customer service improvements through vendor provided services
• Coordinate with Human Resources and Communications to develop and conduct frequent customer service surveys.
• Provide support to site office managers for services and inventory and address issues related to kitchen services.
• Analyze survey results, develop proposals for improving customer service, implement customer service initiatives
• Analyze vendor data and develop metric reporting for performance management of vendors
• Manage service vendors in accordance with established contracts
• Assist Procurement with developing contracts and changes to existing services
• Develop and implement service standards for site kitchens to ensure high quality of service is ensured at each site location
• Perform audits of services delivered, develop and provide reports for service quality standards, and implement changes based on audit results.
• Implement, track, report, and improve customer service based on QR code based customer input and drive improvement and eliminate discrepancies in services.
• Manage and ensure high level of inventory is maintained, coordinate with vendors to track usage, and make service adjustments and inventory adjustments as required.
• Implement quarterly product rotation to ensure variety based on employee feedback
• Collaborate with facilities regarding changes, additions, housekeeping
• Lead and participate in other customer service improvement initiatives within the Facilities department.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion.
• Bonus amounts and eligibility are not guaranteed and subject to change and cancellation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed