Corporate Director of New Hotels, Transitions, & Integrations

HHM Hotels (Philadelphia Corporate)•Philadelphia, PA

About The Position

Opportunity: Corporate Director of New Hotels, Transitions, & Integrations HHM Hotels is a leading hotel management and investment company with a portfolio of over 240 hotels and resorts spanning North America. The organization takes pride in operating over 50 independent luxury and lifestyle hotels as well as premium branded hotels in urban and resort markets. This role is based in our Philadelphia Corporate Office, but will require travel throughout North America. HHM Hotels is seeking a dynamic leader to oversee all aspects of owned and managed hotel openings and transitions, reporting directly to the Vice President of Strategic Operations and Transitions. As a stable and growing management company, HHM Hotels is creating a new role to lead third-party management transitions, ownership changes, dispositions, and related initiatives, ensuring operational efficiency and clear, proactive communication with internal stakeholders and external partners.

Requirements

Bachelor’s Degree in hospitality, business or a related field required.
Hotel general manager experience or senior hotel manager experience strongly preferred.
10+ years in the hotel industry and experience in brand and owner relations.
Will require some travel for various hotel integrations, training and/or meetings.
Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

Responsibilities

Oversee the transition process for hotels entering or leaving the company’s portfolio ensuring a uniform and seamless onboarding or offboarding experience for each property.
Lead execution of transition for hotel ownership changes with clear outcomes for buyer and seller whether HHM Hotels remains the existing manager or not.
Coordinate the execution of the projects critical path, ensuring all necessary steps are taken in a timely manner by all involved parties, and incorporating ongoing process improvements.
Schedule and conduct conference calls to discuss transition plans and execution.
Work collaboratively with cross-functional teams to address specific needs related to the transition.
Partner with senior and regional operations and sales leaders to ensure maximization of top and bottom line for new properties, as well as set-up the hotels for optimization of productivity and achieving their balanced scorecard.
Monitor GSS and quality assurance scores and/or guest feedback post-transition and communicate accordingly to senior operators.
Facilitate regular communication with hotel owners to address concerns, provide financial and operational updates, and maintain strong relationships.
Collaborate closely with the HHM Hotels’ Acquisitions, Asset Management, and Legal teams to navigate contractual obligations, management agreements, brand franchise agreements, lender requirements, etc. during transitions.
Liaise with corporate departments such as IT, HR, Risk Management, and Accounting to coordinate efforts for lead time items and ensure a cohesive transition process for on property and above property teams.
Establish a cadence of taskforce operations and sales professionals to ensure personnel gaps are covered in critical transition periods.