Corporate Director of Learning & Development

Virgin Hotels Central Services LLC•Miami, FL

About The Position

The Corporate Director of Learning & Development is the steward of how our people learn, grow, and bring our brands to life. Supporting 16 properties across two brands, this role blends big-picture thinking with hands-on delivery—setting the global learning strategy while rolling up sleeves to design content, facilitate training, and support teams on the ground. This role is for someone who believes L&D should be useful, engaging, and immediately felt on the floor, not something that lives in a binder. From onboarding new team members to developing leaders, this role ensures our people feel confident, connected, and inspired to deliver unforgettable guest experiences.

Requirements

Strong instructional design and facilitation skills.
Comfortable training hourly teams, managers, and senior leaders.
Organized, adaptable, and energized by fast-paced operational environments.
A confident, approachable presence with the ability to influence without hierarchy.
Guest-obsessed and people-first.
Practical, creative, and solution oriented.
Willing (and excited) to travel and stay close to the business.
Believes the best training shows up on the floor, not just in slides
Current, legal and unrestricted ability to work in the United States.
8+ years in Training, Learning & Development, or Talent Development, ideally in hospitality, hotels, retail, or service-led brands, is required.
Experience working across multiple properties, regions, or global portfolios is required.
A proven track record of balancing strategy with hands-on execution.
Ability to travel domestically and internationally up to 50%.

Responsibilities

Shape the Global Learning Vision
Partner with the Chief People Officer to define and deliver a global learning and development strategy aligned to our business goals, culture, and guest experience.
Translate our values, service philosophy, and brand promise into learning that teams can actually use.
Build scalable frameworks that work globally while respecting local nuance and operational realities.
Bring the Virgin Brand to Life
Lead Learning & Development on Virgin brand standards, ensuring consistency while keeping delivery fresh, human, and relevant.
Leverage best practices across the wider Virgin portfolio to elevate how we train, develop, and inspire teams.
Collaborate with Brand, Operations, and People teams to ensure learning reflects the spirit, style, and standards that make Virgin… Virgin.
Design & Build (Hands-On)
Create training materials, including facilitator guides, participant materials, toolkits, digital content, and job aids.
Develop programs across: Onboarding & orientation Guest experience & service excellence Leadership & management development Operational and role-specific skills Culture, values, and brand immersion
Ensure content works for hourly team members and leaders alike. It should be clear, engaging, and practical.
Deliver & Enable
Facilitate training in person and virtually across properties and regions.
Partner with property leaders to deliver training in ways that fit real hotel operations.
Coach and support property-based trainers and leaders to deliver training consistently and confidently.
Measure, Improve, Repeat
Track participation, completion, and effectiveness using simple, meaningful analytics.
Gather feedback from teams and leaders and continuously refine programs.
Stay curious by bringing new ideas, methods, and inspiration into the learning experience.