Corporate Director, Hotel Operations

Margaritaville Holdings•Orlando, FL

About The Position

The Margaritaville Hospitality Lodging Operations team is responsible for the Brand experience across all Margaritaville lodging verticals including hotels, resorts, camps, and ships. The team supports and works closely with property stakeholders to ensure the Brand reputation is upheld, Brand Standards are in place, and the guest and team member experience is outstanding. The Corporate Director will work closely with property level leadership and the respective management company representatives to ensure the Margaritaville Brand experience is properly delivered at the property level to our guests and team members. This position reports to the Vice President of Hospitality Operations and will partner with various Brand teams to support Brand initiatives including but not limited to the following: Existing Property Support, Brand Standards & Compliance Standards, New Openings Support.

Requirements

5 -7 years of senior property leadership required. General Manager experience strongly preferred
Experience with pre-opening and opening of hotels required
Excellent communication, presentation, and speaking skills required
Strong collaborating and influencing skills and the ability to professionally interact with other departments and verticals
Ability to multi-task and handle a variety of initiatives across multiple locations and projects
Good judgment and decision-making abilities
Entrepreneurial mindset and willingness to take a hands-on approach as needed to support our properties through pre-opening phase and throughout opening
Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
Proficient computer and lodging system skills including but not limited to CRS, CRM, PMS, POS, Microsoft Word, Power Point, Excel, and Outlook
Bachelor’s degree or higher preferred
High school diploma or equivalent required

Nice To Haves

Brand experience preferred

Responsibilities

Act as primary contact for lodging operations assigned across various verticals including Margaritaville Hotels, Compass Hotels, and Camp Margaritaville
Visit properties routinely to ensure QA and Brand Standards are in place
Provide Brand training and guidance to newly hired General Managers and Steering Committee members, ensuring awareness of brand tools, resources, and training opportunities
Assist property management team with action plans and involvement with Brand initiatives that drive revenue, reputation, and engagement
Work closely with lodging property management to anticipate, identify, and resolve issues that impact the guest experience and impact Brand reputation
Support and provide any Brand resource to assigned properties on a regular and frequent basis
Monitor brand standard compliance and report back any deficiencies and action plans to remedy
Participate in monthly team alignment meetings on all aspects of operations to support revenue and guest service goals
Ensure pre-opening activities for assigned properties meet deadlines, adhere to Brand Standards, and comply with expected outcomes through frequent communication with primary contacts through property launch dates
Perform Brand Standards Audits of assigned properties and deliver results to property leadership
Maintain and retain confidential information regarding the Company, vendors, and guests
Maintain a high level of knowledge regarding the company’s venues, products and happenings
Perform other duties and tasks as assigned or determined by management
Adhere to all company policies and procedures as established in the Team Member Handbook