Corporate Customer Service Representative (Full-Time)

Dayton Freight•Dayton, OH

About The Position

Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Requirements

Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills

Responsibilities

Assist callers in a timely manner
Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
Promptly reply to messages in the group voicemails
Provide break, lunch and vacation support for the Reception position
Work in a team setting to efficiently and effectively answer group calls and emails
Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following: Tracing shipments, ETA’s, delivery notifications
Schedule pickups
Image Documents
Website Questions
Guaranteed service questions/assistance
Freight bill questions and corrections
Maintain a friendly, efficient, and professional working relationship with all customers and employees
Work with and support all aspects of our partnership business
Follow Company procedures at all times
Publicly support the mission, vision, and values of Dayton Freight Lines
Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
Handle other daily admin requirements as assigned