About The Position
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. This job posting is for poly students doing 1 year internship in UOB. The intern will play a supporting role in the CCS department, contributing to both operational and innovation-driven initiatives. They will assist in mapping existing processes and identifying opportunities for process improvement. Through this hands-on experience, the intern will gain valuable insights into the functions and workflows of a corporate call center, deepening their understanding of service operations within the industry.
Requirements
- Proficient in MS Excel and PowerPoint for data collation and presentation
- Analytical & Critical thinking
- Effective communication skills
- Creative problem-solving & Process-oriented mindset
Nice To Haves
- Proficient in Macro, Power BI, RPA is a plus
Responsibilities
- Support Corporate Client Calls: Assist in handling corporate client calls by providing real-time support and documenting key discussion points to better understand service processes and client needs.
- Process Review & Improvement: Analyze existing processes and propose enhancements to improve efficiency and effectiveness.
- Support in GenAI & Automation Projects: Actively participate in GenAI or automation initiatives within the CCS department, contributing ideas and assisting with implementation.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
