Corporate Catering Manager

Biltmore Hotel Limited•Coral Gables, FL

About The Position

Meeting and Events Managers in our Event Services unit are responsible for supporting as well as coordinating/leading all client association meetings, conventions, trade shows and registration. The ideal candidate is an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Coordinators require the ability to work quickly and efficiently on several projects at one time, are results oriented, have strong time management skills and work enthusiastically in a constantly changing environment. The position entails considerable interaction with clients, team members, and other departments. Significant travel, both domestic and international, may be required. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

Bachelor’s Degree is required
Minimum five years total professional experience. Experience in convention/trade show industry or event/meeting planning with emphasis on logistics and exhibits management.
Demonstrate experience in services including client services, operations, event planning and execution. Experience at working both independently and in a team-oriented, collaborative environment.
Speak, read, write and understand the English language.
Perform strong effectively on a computer and be well versed in Microsoft Office
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess advanced typing skills. Type at least 50 words per minute.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
Apply analytical and problem-solving skills
Coordinate several projects simultaneously
Elicit cooperation from a wide variety of sources, including management, clients, other departments and vendors
Work directly with clients in a responsible, appropriate and service oriented way.
Strong interpersonal skills
Adept at conducting research into project-related issues
A high degree of responsibility, initiative and professionalism
Prove competency in software applications, including MS Word, Excel, Outlook and other technology as adopted by the team. Delphi proficient preferred
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Nice To Haves

Delphi proficient preferred
Team Player
Guest Focused
Delivers their Best
Achieve Budget
Minimize Turnover
Score High on Guest Satisfaction and Comments
Demonstrates vertical flexibility (ability to do others jobs, ie book a social function)
Uses an analytical approach
Portrays a genuine style
Strategically proactive
Composed
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsible
Excellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time Management
Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Responsibilities

Assist and contributes in the coordination of all aspects of conferences, meetings and events (pre-planning, onsite execution and post event wrap up)
Coordinate travel, lodging, and expenses for participants traveling to meetings or other business travel
Assist in financial management including budget creation, monitoring revenue/expense performance, and collection of registration and/or exhibit fees
Track hours performed vs. hours budgeted and advise of discrepancies
Adapt to crisis situations, changing procedures, methods or processes
Develop and maintain solid relationships with exhibitors/sponsors
Contribute effective ideas to client strategic planning and analysis processes
Assume planning responsibilities for multiple clients and meetings
Contribute to overall team success by identifying problems and proactively seeking out methods to improve self-performance and/or efficiency of an operation or task
Travel domestically, and works overtime as needed to attend events and