Accounting - Corporate Billing Representative
About The Position
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. The Cincinnati Insurance Companies’ Corporate Billing department is seeking billing representatives to assist our policyholders, agencies, and associates with questions related to commercial lines, excess and surplus, surety bond and management liability direct bill policies. Applicants interested in this opportunity are strongly encouraged to apply and attend our Open Interview Night on Wednesday, March 25th. The pay range for this position is $18.00 - $19.25 hourly. The starting hourly pay may convert to an increased salary once you meet conditions including training, performance, and time in your role. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Requirements
- a passion for success through positive words, actions and behaviors
- the ability to work with difficult or upset customers in a courteous and professional manner
- self-starter who assumes additional tasks and responsibilities without being asked
- the ability to work independently
- clear, concise and accurate written and verbal communication
- willingness to work overtime as needed
- qualified candidates are available to work 40 hours a week
- multiple shift options with shifts ending at 6pm
- a high school diploma (required)
Nice To Haves
- demonstrated success in a customer service role (preferred)
- resolving issues through research and communication (preferred)
Responsibilities
- answer and return phone calls from agencies, policyholders, and Cincinnati associates in a timely and courteous manner
- document all accounts with respect to phone conversations, emails and other correspondence or actions taken on an account
- monitor and respond to e-mails and voice mails received in the various corporate billing mailboxes in a timely and professional manner
- process daily billing tasks
- review of accounts requesting reinstatement and forwarding information to underwriting, accounting and Policyholder Services
- review of payments received in billing, documenting accounts and forwarding the payments received to accounting
- review of billing fees including installment fees, late fees, reinstatement fees, and non-sufficient funds fees
- review daily billing reports
- research account under/over payments, stop payments, pending cancellations and billing suspensions
- assist with account bill set up and online enrollment
Benefits
- Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
- Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
