HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced individual to join this team in the role of Relationship Support Analyst. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. The Commercial Bank (CMB) team is currently seeking a Relationship Support Analyst (GCB 6) to provide support to Relationship Directors (RDs), building relationships by identifying and meeting existing and prospective customer needs. You will be responsible for identifying product and service opportunities, carrying out customer research, financial analysis and preparation for customer meetings. In this role, you will: Support the RD’s to meet customer needs, improve client engagement and maximize operational efficiency Prepare appropriate analysis, proposals and presentations for prospective customers Provide support with day-to-day activities including client planning, pipeline management, coordination with product partners whilst ensuring data and call reports are updated accurately and in a timely manner Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response Ensure consistent application of Group Policy and adherence to regulatory, financial, and legal standards to minimize business and reputational risks To be successful in this role you should meet the following requirements: Previous experience of working in the Financial Services sector, within commercial bank preferred or other financial institution Experience of analysis and strong financial numeracy Desire to manage a small portfolio of customers as part on your ongoing development A track record of understanding customer needs and delivering excellent customer service Self-starter with capability to prioritise workloads and deliver by due dates A track record of understanding customer needs and delivering excellent customer service This role is based in Guernsey.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees