Corporate Aftermarket Support Specialist

Wheeler Material Handling (WMH)•Charlotte, NC

45d•Onsite

About The Position

Corporate Aftermarket Support Specialist Forklifts • Material Handling • Customer Success • Parts & Service Operations Location: WMH Corporate HQ - Charlotte, NC Division: Aftermarket | Support | Customer Operations Join WMH - Where Aftermarket Excellence Meets Industry Innovation At WMH, we don't just move equipment - we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we're scaling fast and elevating every corner of our Aftermarket division. Now, we're building out a Corporate Aftermarket Support Specialist role - someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position. If you love the energy of the material handling world… If you thrive in a fast-paced role with endless growth… If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience… This role is the heartbeat of our Aftermarket success. What You'll Do (Your Mission) As our Corporate Aftermarket Support Specialist, you'll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently. This section reinforces WMH's most important priority: Safety, readiness, and technician empowerment. You'll bring clarity, consistency, and operational excellence to the heart of WMH's Aftermarket engine.

Requirements

Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
Knowledge of parts, service, warranty, or technical support
Strong customer service and communication skills
Ability to coordinate multiple moving parts under pressure
Tech-savvy - systems, databases, reporting & process tracking
Problem-solver mindset - you see roadblocks and create solutions
Organized, detail-focused, reliable

Responsibilities

Provide high-level parts & service support for WMH branches and customers
Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
Assist with equipment records, repair coordination, and customer communication
Support Linde/other OEM programs, portals, policies & compliance
Work closely with Service Managers, Parts Teams, & Regional Directors
Track open work orders, parts shortages, backorders, and ETA updates
Support quoting, job scheduling, PM program coordination & contract maintenance
Monitor fleet health, PM compliance, and equipment uptime
Standardize best practices across Service, Parts, Warranty, & Support
Help with reporting, KPI tracking, and operational improvement
Support corporate initiatives: safety, productivity, efficiency, & customer experience
Monitor EHS Safety Compliance - Assist with oversight of WMH's EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
Track Training Completion & Compliance - Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
New-Hire Technician Training Coordination - Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
Partner With Corporate EHS & Leadership - Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.
Dealer/OEM Portals
Fleet Database
Service CRM
Parts Ordering Platforms
Warranty Management Systems