Corporate Admin Support Specialist

Wonder • Chicago, IL

1d • $19 - $20

About The Position

Corporate Admin Support is a part of the broader Care Department within Grubhub, Inc. This team is responsible for providing daily B2B technical support to our top corporate clients. As an expert on Grubhub’s platform, you will be the first line of contact for account decision makers. You will troubleshoot technical client account issues and provide unique solutions to complex requests. Working closely with other members of the Corporate Department (CSM’s, Sales, Business Ops) regularly, you will collaborate to collectively meet any desired business needs of the corporate client. The Corporate Admin Support team is all about building relationships with clients as well as colleagues. An ideal candidate will work well within the team dynamic, but will still be able to work independently. As a Corporate Admin Support Specialist, you must have an ability to troubleshoot issues quickly while maintaining accuracy and a sense of calm with clients. You will bring your problem-solving skills to the table as you will need them to solve site issues and to decipher what the client actually needs. Your curiosity, independence, completionist attitude, and collaborative spirit will be your most important tools. Ultimately, your insight will help shape how we interact with clients on the team and the greater corporate organization.

Requirements

• Excellent business acumen and interpersonal skills
• Process-driven and proficient at problem solving
• Ability to work independently and within a team environment when needed
• 1+ years of previous customer service, support/account management, sales, or technical support experience
• Ability to adapt quickly to shifting priorities
• Desire to work on the customer-facing side of a tech company
• Zendesk, Excel, Slack, Google Suite, Salesforce (CRM system)
• Ability to work flexible schedules

Responsibilities

• Post client implementation, support daily meal programs based on previously agreed on specifications and processes in the three major support categories: Admin Support (account updates & maintenance), Order Management (menu consultation & order placement), or technical troubleshooting
• Troubleshoot real time issues that fall within the Admin Support team purview (which can include STOs, Corporate Catering or other high value orders) or work with relevant teams (CSMS, Corporate Sales & Corporate Care) to ensure client satisfaction
• Exceptionally detail oriented and can multi-task effectively
• Troubleshoot & resolve product issues and properly escalate bugs to the relevant teams; issues should be raised with a “solutions-oriented” mindset
• Strategize and assist with providing long term solutions to common issues; should be able to recommend the best next steps after exploring all the options
• Resourceful, creative and able to find innovative ways to achieve results
• Partner interdepartmentally (i.e. customer service, data entry, IT, Sales/CSMs) to identify and resolve issues
• Understand proprietary websites/interfaces, with the main focus on the GH Corporate Site
• Exercise exceptional knowledge of departments and other GrubHub company policies and procedures
• Identify, research, report, and track technical issues with the product
• When needed, assist in managing workflows and suggesting updates to team process
• Comfortable with ambiguity and change and thrives in a fast paced environment

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed