Corporate Actions Client Support Analyst
About The Position
The Enterprise Business Operations (EBO) organization is responsible for all operations and asset services supporting the following DTCC businesses: The Depository Trust Company (DTC), National Securities Clearing Corporation (NSCC), Fixed Income Clearing Corporation (FICC) - Government Securities Division (GSD) & Mortgage-Backed Securities Division (MBSD), Wealth Management Services (WMS), and Insurance & Retirement Services (I&RS). EBO's mission is to provide the Securities Industry with superior operations processing and client services support in an environment that minimizes risk and cost while maximizing efficiency. Provides phone and Salesforce inquiry support to DTC clients for Asset Services products. The team partners with Operations and Agents, to ensure timely resolutions are provided and strengthen the relationship between DTC and its clients. Corporate Actions Client Support is the central point of contact for Asset Services escalations and manages the handling and tracking of escalations through completion for both clients and relationship managers. Key Functions and Responsibilities: research and respond to data service client inquiries via email to case within Salesforce and via telephone and the My DTCC web portal.
Requirements
- Entry Level - internship experience highly preferred
- Bachelor's degree preferred
Nice To Haves
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Works with the team to review deliverables and ensure quality and accuracy.
Responsibilities
- Executes on operational processes by following documented procedures and job aides while working at understanding and mastering knowledge of process.
- Takes ownership of workload, ensures deliverables met in line with procedures, metrics, and benchmarks; while adhering to critical timeframes; ability to manage competing priorities.
- Maintains a steadfast focus on meeting the needs/requests of our internal and external clients, including responding to inquiries timely and accurately, resolving issues promptly.
- Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction.
- Demonstrates effective communication skills, active engagement in meetings and displays a curiosity to learn and grow; accepts feedback given and applies to role.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Industry
Telecommunications
Number of Employees
1,001-5,000 employees
