Corporate Account Manager of Product Support Sales

Milton CAT•Milford, MA

About The Position

The Corporate Account Manager of Product Support Sales position is key in helping to drive growth & consistency among Milton CAT’s chosen Corporate Accounts. This role will work in conjunction with the Product Support team, Major, Territory, & Retail Small Core PSSRs to be productive in selling Caterpillar parts, preventative maintenance and repairs within the designated accounts. You will work with both Managers and PSSRs to develop and offer solutions that allow Caterpillar equipment owners to achieve the lowest operating costs possible and minimize machine downtime. You will also assist management in developing the strategic direction of the Product Support effort of select accounts at Milton CAT. This position is responsible for working with a team of outside sales representatives to promote all products and services offered by Milton CAT.

Requirements

5-10 years’ experience with a heavy-duty equipment dealership in a parts or service role.
Ability to manage schedule for self and our team of representatives in a dynamic and fast paced environment.
Proficient in the use of a computer and related Microsoft software, such as Excel, PowerPoint, CRM, or equivalent.
Strong written and verbal communication skills.
Strong problem-solving skills.
Perform duties with a sense of urgency, exceeding internal and external customer expectations.
Work with minimal supervision.
Excellent organizational skills.
Travel throughout Milton CAT’s territory with flexible working hours. This is not an 8-5 position.
Attend meetings, which may require overnight stays, and or travel to other states.
Valid driver’s license and good driving record.

Nice To Haves

Previous selling experience.
Prior territory management experience.
Working knowledge of Caterpillar products.
Previous experience in the forestry industry.

Responsibilities

Create and Attend Meeting cadence with Key individuals to understand their industry, as well as their buying & repair practices.
Work with our team of PSSR Managers, salesmen and other departments to identify new and existing opportunities within your AOR.
Build relationships with key decision makers of Corporate Accounts and promote all available products offered by Milton CAT
Collaborate with Caterpillars Corporate and Managed Account Reps to understand key initiatives and account planning.
Develop an effective working relationship with all sales, service, and parts mangers to ensure an exceptional level of customer service.
Assist PSSRs assigned to each Corporate Account in working with customers to achieve lower operating costs by recommending appropriate service product options.
Create a team selling approach to best utilize resources.
Create and maintain profiles on all major parts and service competitors.
Meet targets for sales, profitability, and close ratios.
Identify performance gaps in your AOR and develop individual action plans to improve.
Effectively utilize CRM software to manage workflow and communication.
Participate in business and trade events; maintain membership in trade organizations affiliated with the selected accounts.
Perform all other related duties as assigned.