Corporate Account Manager (Hybrid)
About The Position
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking a Corporate Account Manager – Medlar to serve as a trusted security consultant for our medium to large enterprise customers. You'll drive business growth through strategic upsell and cross-sell opportunities while ensuring customer success with our endpoint security platform. This role requires building strong executive relationships, identifying expansion opportunities, and partnering with our renewals team to maintain high customer satisfaction. The ideal candidate excels at consultative selling and building long-term customer partnerships. This hybrid role requires one day per week in-office if based near our Austin, TX or Sunnyvale, CA locations. Full remote positions are available for candidates in the Denver, CO and Boston, MA metro areas.
Requirements
- 2+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
- Bachelor's degree is preferred
- Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
- Proficient and/or good understanding of sales qualification frameworks such as Medic, Medpicc, and Sandlar
- Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Strong technical aptitude and ability to learn new concepts quickly.
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
- High level of comfort handling client objections and negotiations.
Nice To Haves
- Security or Saas experience is a plus.
Responsibilities
- Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
- Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
- Achieve a quota of new sales growth within customer base.
- Be a customer advocate, driving relationships with key customers and creating new champions.
- Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
- Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
- Devise and execute account strategies and plans to maximize account growth.
- Provide high touch customer service, including escalation and coordination of support issues as needed.
- Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
