CORE Reentry Coach - Alameda County

Rubicon Programs•San Leandro, CA

4d•$25 - $28

About The Position

The Reentry Coach performs a wide range of critical roles to ensure the successful operation of a reentry focused multi-service center. The Coach is responsible for coordinating the Center’s delivery of critical reentry services to formerly incarcerated residents of Alameda County. In collaboration with Center staff and partners, the Reentry Coach fosters client engagement, service planning, performance management, and client retention support. By engaging clients, partners, and other stakeholders in the community, the Reentry Coach is able to develop successful partnerships and processes that effectively promote success for the Center’s clients and partners alike. Frequently the Coach serves as a “first contact” for clients as they begin to engage with services from the Center, and may serve as a “problem solver” to help improve service delivery for clients or partners. The Reentry Coach play an important role in helping the Site Manager set and maintain the Center’s welcoming culture of acceptance, inclusion, restoration and collective excellence. This Reentry Coach reports to the Lead Reentry Coach. Working evenings and on weekends may be required for this role. Alameda County residents and formerly incarcerated individuals are strongly encouraged to apply. A bachelor’s degree in Social Services, Psychology, or a related field is required. The requirement for a bachelor’s degree may be waived for individuals who possess related California Association for Drug/Alcohol Educators (CAADE) certification, Community Health Outreach Worker certificates, or other relevant human or social services certificates and can demonstrate a minimum of three (3) years working with an adult reentry population; and at least (5) years of qualified work experience will be required of individuals without one of the degrees or certifications described.

Requirements

Components of this program are provided within the County’s jails; therefore an ability to obtain clearance to correctional facilities is required.
Regular travel through Alameda County requires proof of a valid and current driver license, current auto insurance, and an acceptable Motor Vehicle Report.
Extensive experience and expertise working with the reentry population or other people facing complex challenges; includes initiative and a strong set of interpersonal skills in problem-solving, negotiation and conflict resolution, and a high tolerance for ambiguity and composure in difficult situations.
Solid administrative skills including attention to detail, accuracy and procedure; data gathering and entry; and the proficient use of web-based databases and Microsoft Office software.
A bachelor’s degree in Social Services, Psychology, or a related field is required. The requirement for a bachelor’s degree may be waived for individuals who possess related California Association for Drug/Alcohol Educators (CAADE) certification, Community Health Outreach Worker certificates, or other relevant human or social services certificates and can demonstrate a minimum of three (3) years working with an adult reentry population; and at least (5) years of qualified work experience will be required of individuals without one of the degrees or certifications described.

Responsibilities

Coaching and group facilitation: Serve as a welcoming, positive, and empathetic point of contact with clients as they engage with the Center; provide informational orientations about the Center and its work, for clients, partners, and others; conduct one-on-one meetings with clients; provide honest, productive feedback and supportive guidance to help clients identify priorities; schedule clients for program activities, and design, coordinate, and lead orientation sessions, workshops, trainings and/or support groups.
Partnership support: Serve as primary point of contact for CORE partners in their direct-service work with clients, supporting smooth and coordinated development and implementation of client service plans; help address day-to-day logistical or collaborative challenges experienced by partners (either between partners or between a partner & client); help partners make appropriate referrals to needed services (both on-site and off-site); as needed, coordinate and participate in collaborative case conference meetings.
Data gathering and use: Gather and enter appropriate client data at each “touch point” along a client’s journey, and support partners in the collection and reporting of information related to shared service delivery objectives.
Outreach: Serve as an external ambassador capable of representing the Center in public forums and at external events in the community; provide community members and stakeholders with information about the Center and directly connect with clients and prospective clients at places other than the Center (including inside the County jails, community-based settings, neighborhood councils, faith-based partners, and others).