Core Operations, Vice President

State Street • Quincy, MA

6d

About The Position

The Business Onboarding and Transitions (BOaT) team is seeking a talented individual to manage the team responsible for general administration of customer custody accounts.
Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Requirements

• Attention to detail
• Ability to manage multiple tasks, and prioritize
• Superior problem-solving and critical analysis
• Knowledge of relevant State Street systems
• Effective communication
• Commitment to providing first-class customer service
• Bachelor's degree required
• Minimum 10 years of experience in financial services, global custody preferred

Responsibilities

• Effectively manage the day-to-day operations of the team that administers custody accounts for the North American client base, ensuring that all processes related to account opening, maintenance, compliance, and transitions are handled efficiently and accurately
• Establish and foster client relationships
• Effectively coordinate with internal departments, respond to client escalations, maintain meticulous records, and support both new and existing clients through their onboarding and account transition phases
• Monitor and evaluate the continuing effectiveness of processes, system and procedures, initiating remedial action as necessary
• Ensure that KPI measures (as defined in SLAs with internal Business Units and where applicable) are achieved on a monthly basis

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees