Chime-posted 9 months ago
$25 - $35/Yr
Intern
San Francisco, CA
Credit Intermediation and Related Activities

Chime is looking for a Core Experience Program Manager Intern to join our Operations and Member Experience (OMX) team. You will gain valuable professional experience working to improve the member experience at a cutting edge financial technology company where you'll collaborate with seasoned product program managers to improve the member experience. This is an exciting opportunity to learn the ins and outs of operations within our member experience team while playing a role in critical initiatives at Chime. Chime's Core Experience team within OMX is focused on developing and implementing a best-in class member experience strategy that delivers a positive, meaningful experience across all of Chime's lines of business. This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $25 and up to $35. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

  • Advocate for Our Members: You'll be a voice for our members, providing valuable insights and recommendations to our internal teams dedicated to enhancing the member experience.
  • Leverage Data-Driven Insights: Utilize data analytics to pinpoint areas of friction in the member experience, define problem statements, and take ownership of key team projects aimed at improving member experience metrics.
  • Collaborate Across Various XFN Teams: Work closely with cross-functional teams to identify and execute opportunities for enhancing member operations, making a significant impact on the member experience.
  • Business Metrics Mastery: Monitor and track core business metrics related to initiatives, launches, and be proactive in identifying areas for continuous improvement.
  • Champion Improvements: Be a driving force behind process, policy, and product improvements, with a focus on elevating the quality of our most critical member issues.
  • Diverse Analytical Background: Experience in various analytical roles such as business operations, product operations, product management, program management, business consulting, or finance.
  • Data Proficiency and Enthusiasm: The ability to harness data for informed decision-making; familiarity with tools like Looker, Tableau, or Microsoft Power BI is a plus.
  • Excellent XFN Project Collaboration: Previous experience working on substantial projects involving cross-functional teams.
  • Intellectual Curiosity & Problem-Solving Mindset: A strong desire to understand the 'why' behind problems, ask thoughtful questions, and explore solutions from multiple angles.
  • Ownership Mentality: A proactive and accountable approach to work. You take initiative, follow through on commitments, and push projects forward with a sense of responsibility and pride.
  • Communication Skills: Outstanding communication and presentation skills, coupled with the ability to foster collaboration and teamwork.
  • A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location.
  • Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
  • Competitive salary based on experience.
  • 401k match plus great medical, dental, vision, life, and disability benefits.
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
  • 1% of your time off to support local community organizations of your choice.
  • Annual wellness stipend to use towards eligible wellness related expenses.
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers.
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service