Core Disability Product Analyst

Guardian Life Insurance • Pittsfield Charter Township, MI

2d • Hybrid

About The Position

The Core Disability Product Analyst is a key contributor to the successful execution of product initiatives and ongoing operational activities within the Core DI product line. This role supports our products with a strong focus on client needs and distribution partner relationships, while ensuring that all technical systems and processes remain compliant and efficient. By blending technical expertise with exceptional customer service, the Product Analyst enhances operational accuracy, drives process improvements, and helps deliver an outstanding experience for clients, internal stakeholders, and distribution partners. You Are A systems thinker who understands how product rules influence underwriting, claims, policy admin, distribution, technology, and customer communications. An effective communicator and skilled in collaboration across cross-functional teams. A continuous improver with a passion for process excellence and measurable business results. Highly organized, detail-oriented and committed to accuracy. Customer‑centric, data‑driven and turn insights into actionable product requirements. A collaborative partner who works seamlessly across actuarial, underwriting, legal/compliance, operations, and technology. A proactive problem-solver who identifies opportunities to improve processes and efficiency while balancing desirability, feasibility, and viability. Tech-savvy with strong proficiency in Microsoft Office Suite and Adobe Acrobat Professional. Adaptable and able to work independently while maintaining clear communication with leadership. You Will Support product ideation and innovation, development, and implementation into systems. Assist in gathering and organizing distribution insights, competitive intelligence, and market research. Maintain and update product documentation, internal and external competition materials, training materials, and sales enablement tools. Support coordination of cross-functional meetings and ensure timely follow-up on action items. Respond to inquiries related to Core DI Products via the call center phone queue and email, delivering exceptional customer service and timely resolution. Author clear requirements and UAT plans, including acceptance criteria, test data, defect triage, and post‑deployment validation; ensure strong documentation for audits and regulatory reviews. Develop reference guides and conduct virtual training sessions (Zoom) to support distribution in illustrations and product understanding. Provide product illustrations and competitive analyses to distribution partners within established time standards. Support product management efforts on our inforce block of business. Assist in product filing efforts and forms management as requested. Participate in additional projects and initiatives as assigned to support business objectives. Leverage Key Performance Indicators (KPIs) to monitor, evaluate, and drive success across projects and initiatives, ensuring alignment with organizational goals and continuous improvement. You have Strong knowledge of IDI mechanics: own-occupation definitions, residual/partial benefits, benefit periods, elimination periods, COLA, exclusions/limitations, issue ages, occupational classes, premium modes, and policy provisions. Strong knowledge of inforce policy mechanics: billing, premium modes, reinstatements, lapses, grace periods, offsets/coordination (e.g., SSDI, workers’ comp), benefit calculations, COLA, elimination periods, and waiver rules. Familiarity with policy admin and underwriting systems, product configuration, and downstream dependencies (claims rules, correspondence). Experience writing business requirements, partnering with Tech/QA for configuration and UAT, and validating production outcomes. Strong stakeholder management and communication skills; ability to influence decisions and present trade‑offs. Excellent organizational and time-management skills. Strong written and verbal communication abilities. Ability to learn business processes quickly and work independently. Strong proficiency in Microsoft Office (Excel, PowerPoint, Word) and Adobe Acrobat Professional. Bachelor’s Degree or equivalent experience required.

Requirements

• Strong knowledge of IDI mechanics: own-occupation definitions, residual/partial benefits, benefit periods, elimination periods, COLA, exclusions/limitations, issue ages, occupational classes, premium modes, and policy provisions.
• Strong knowledge of inforce policy mechanics: billing, premium modes, reinstatements, lapses, grace periods, offsets/coordination (e.g., SSDI, workers’ comp), benefit calculations, COLA, elimination periods, and waiver rules.
• Familiarity with policy admin and underwriting systems, product configuration, and downstream dependencies (claims rules, correspondence).
• Experience writing business requirements, partnering with Tech/QA for configuration and UAT, and validating production outcomes.
• Strong stakeholder management and communication skills; ability to influence decisions and present trade‑offs.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to learn business processes quickly and work independently.
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word) and Adobe Acrobat Professional.
• Bachelor’s Degree or equivalent experience required.

Responsibilities

• Support product ideation and innovation, development, and implementation into systems.
• Assist in gathering and organizing distribution insights, competitive intelligence, and market research.
• Maintain and update product documentation, internal and external competition materials, training materials, and sales enablement tools.
• Support coordination of cross-functional meetings and ensure timely follow-up on action items.
• Respond to inquiries related to Core DI Products via the call center phone queue and email, delivering exceptional customer service and timely resolution.
• Author clear requirements and UAT plans, including acceptance criteria, test data, defect triage, and post‑deployment validation; ensure strong documentation for audits and regulatory reviews.
• Develop reference guides and conduct virtual training sessions (Zoom) to support distribution in illustrations and product understanding.
• Provide product illustrations and competitive analyses to distribution partners within established time standards.
• Support product management efforts on our inforce block of business.
• Assist in product filing efforts and forms management as requested.
• Participate in additional projects and initiatives as assigned to support business objectives.
• Leverage Key Performance Indicators (KPIs) to monitor, evaluate, and drive success across projects and initiatives, ensuring alignment with organizational goals and continuous improvement.

Benefits

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level