Core Business Systems Analyst - HYBRID

First City Credit Union•Altadena, CA

1d•Hybrid

About The Position

The Core Business Systems Analyst will assume, but not be limited to, the following responsibilities: Process and requirements analysis: Work with business units, IT programmers and project manager to gather requirements, map processes, identify pain points and document user stories. Use elicitation techniques to capture stakeholder needs and ensure solutions align with end‑user requirements. Configuration and implementation: Configure the Symitar core system and related applications, including setting system parameters, creating reports and forms, and establishing system security and third‑party interfaces. Provide tier‑3 technical support to troubleshoot issues and address problem tickets. Process improvement: Collaborate with the Business teams to identify improvement opportunities and design innovative solutions to streamline processes and enhance productivity. Maintain awareness of industry standards and release notes to leverage new functionality and mitigate workflow impediments. Documentation & project support: Develop and maintain project documentation, including requirements specifications, use‑case diagrams, flow charts and technical guides. Participate in RFPs for new products or services and support project managers in initiatives involving the core banking solutions. Support and liaising: Act as a technical liaison between business teams, programmers and vendors; provide guidance on features and usage of the Symitar core and other banking systems. Participate in after‑hours to resolve critical processing issues and assist with business continuity and disaster recovery planning.

Requirements

A bachelor's degree Engineering, Business, Computer Science, or related field; or equivalent experience
3-5 years of banking/financial operational experience and similar experience in technical analysis, implementation of new technical solutions and customer support.
Experience with credit union core software is essential
Excellent communication and collaboration skills to bridge business and technical teams
Ability to manage multiple tasks, maintain attention to detail, and interact professionally with staff and vendors.

Nice To Haves

Symitar core system expertise strongly preferred
Lean/Six Sigma certification desired

Responsibilities

Work with business units, IT programmers and project manager to gather requirements, map processes, identify pain points and document user stories.
Configure the Symitar core system and related applications, including setting system parameters, creating reports and forms, and establishing system security and third‑party interfaces.
Collaborate with the Business teams to identify improvement opportunities and design innovative solutions to streamline processes and enhance productivity.
Develop and maintain project documentation, including requirements specifications, use‑case diagrams, flow charts and technical guides.
Act as a technical liaison between business teams, programmers and vendors; provide guidance on features and usage of the Symitar core and other banking systems.
Participate in after‑hours to resolve critical processing issues and assist with business continuity and disaster recovery planning.