Core Account Manager

Evans Transportation Services, Inc•Delafield, WI

About The Position

The Core Account Manager serves as the primary point of contact for a portfolio of core customers, owning day-to-day transactional business while ensuring reliable execution. This role blends customer-facing sales activity with carrier capacity procurement, requiring strong communication, pricing judgment, and operational follow-through. The Core Account Manager is responsible for growing existing accounts, securing transportation capacity, and delivering a consistent, high-quality customer experience from quote to delivery.

Requirements

1–3+ years of experience in logistics, transportation, freight brokerage, or a similar customer-facing role
Proven ability to manage transactional customer relationships
Experience working directly with carriers to secure capacity
Strong negotiation, communication, and problem-solving skills
Ability to manage multiple loads and priorities in a fast-paced environment
Comfortable working with pricing, margins, and real-time market dynamics
Customer-focused mindset with a sense of ownership
Calm and decisive under pressure
Detail-oriented with strong follow-through
Commercially minded while execution-driven
Collaborative and accountable

Nice To Haves

Experience in freight brokerage or transportation management
Familiarity with TMS and CRM platforms
Understanding of truckload market conditions and carrier networks

Responsibilities

Serve as the primary contact for assigned core customer accounts
Manage inbound and outbound transactional opportunities, including spot pricing and repeat lanes
Provide accurate, competitive freight quotes aligned with market conditions
Identify opportunities to grow wallet share through lane expansion, volume growth, and value-added solutions
Build trusted relationships by understanding customer shipping needs, service expectations, and constraints
Communicate proactively with customers on load status, changes, and issue resolution
Source and secure carrier capacity to cover customer freight across assigned accounts
Negotiate rates with carriers while balancing margin, service, and reliability
Build and maintain strong relationships with core and spot market carriers
Ensure loads are properly booked, dispatched, and tracked through completion
Monitor shipments in transit and proactively address service disruptions
Partner with internal teams to resolve issues related to claims, service failures, or exceptions
Own the full lifecycle of assigned shipments from pricing through delivery
Maintain accurate load, pricing, and customer data in the TMS/CRM
Ensure compliance with internal processes, carrier standards, and customer requirements
Support continuous improvement by identifying process gaps and service enhancements