Account Manager - Core Team
About The Position
Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to New York, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us! As Account Manager , you will own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers.
Requirements
- 3+ years of experience in account management in the SaaS industry
- Experience with complex sales cycle is required.
- Demonstrated ability to manage a customer portfolio with top CS methodologies
- Proven success in contract renewals, upselling, and cross-selling.
- Strong strategic planning and account mapping skills.
- Excellent interpersonal, negotiation, and presentation abilities.
Nice To Haves
- A focus on GovTech industry is preferred but not required
- Experience with CRM tools (e.g., Salesforce) , sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.
Responsibilities
- Strategic Relationship Management:
- Build strong relationships with decision-makers, including police chiefs, city managers, and county officials.
- Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning.
- Commercial Ownership:
- Lead renewal discussions, including pricing and contract terms.
- Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing.
- Growth Conversations:
- Identify expansion opportunities in collaboration with the CS Manager for our small to medium customers.
- Ensure account roadmaps align with customers’ strategic initiatives.
- Internal Coordination:
- Collaborate with Enablement and, CS, teams to ensure cohesive account management.
- Act as the internal voice of the customer, communicating needs and plans to stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
