Copilot for M365 Training and Adoption Consultant

Marco Technologies

14d•Remote

About The Position

The AI Adoption Consultant is responsible for driving successful and sustained adoption of AI and automation solutions across Marco’s client base. This role equips end users, business leaders, and internal teams to confidently use generative AI tools—beginning with Microsoft Copilot—and expand adoption into custom agents, automation workflows, and emerging AI services. This role designs and delivers training, develops adoption strategies, leads change management activities, and builds scalable frameworks that ensure AI solutions are not only deployed, but consistently used, expanded, and embedded into clients’ daily operations. The AI Adoption Consultant partners closely with Innovation, Sales, Customer Success, and Delivery teams to align messaging, support solution rollout, prepare organizations for change, and contribute to the continuous evolution of Marco’s AI and automation service offerings.

Requirements

Bachelor’s degree in Information Technology, Business, Education, Communications, or a related field.
Five or more years of experience in technology adoption, training, consulting, or customer enablement roles.

Responsibilities

Lead end-to-end adoption efforts—including strategy, training, communication, reinforcement, and adoption measurement—for AI and automation solutions, with an initial focus on Microsoft Copilot and generative AI services.
Design and deliver end-user training through multiple formats—including live workshops, virtual sessions, role-based training, learning paths, and self-service content—tailored to different roles and skill levels.
Help clients understand how to responsibly and effectively use AI tools within their daily workflows to drive productivity and efficiency.
Facilitate and lead AI User Council groups for clients, providing a structured forum for education, use case sharing, feedback, and continuous improvement related to AI adoption.
Plan, organize, and guide recurring AI User Council sessions, including agenda development, discussion facilitation, and follow-up actions.
Capture insights, adoption challenges, and emerging use cases from AI User Councils and relay feedback to Innovation, Solutions Architecture, and product teams.
Develop adoption frameworks, training materials, and best practices that can be reused and scaled across multiple clients.
Partner with Innovation and Solutions Architecture teams to understand AI solution capabilities and translate them into user-friendly guidance.
Support adoption for additional AI, Digital Employee, and automation offerings as new services are brought to market.
Collaborate with sales and customer-facing teams to support client onboarding, pilots, and early-stage adoption initiatives.
Lead or support structured change management activities—including communication planning, readiness assessments, user engagement, and reinforcement activities—to ensure successful AI adoption.
Clearly communicate AI concepts, limitations, and responsible use guidelines to non-technical audiences.
Help internal teams stay aligned on AI adoption messaging, customer value realization, service offerings, and best practices by providing regular updates, enablement content, and cross-team coordination.
Participate in continuous learning to stay current on AI platforms, features, and adoption trends.