Coordinator Workforce Real Time - Patient Access Center-Kelsey Seybold Clinic - Remote
About The Position
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Workforce Real Time Coordinator (RTC) monitors workload and makes adjustments to load balance through work peaks and valleys on a real time basis. The RTC assesses and processes ad hoc requests for time away from scheduled functions and partners with production leadership to ensure appropriate coverage is maintained at all times to ensure service levels and response time objectives are met. The RTC makes adjustments and recommendations for optimizing schedules to maximize service and quality. This position requires the ability to multitask, strong attention to detail and the ability to work independently. Excellent communication and collaboration skills are necessary to be successful in this role. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High school diploma or GED from accredited program
- 6+ months of experience using a workforce management software
- 6+ months of experience real time management in a high production contact center environment OR Successful completion of Kelsey-Seybold’s Contact Center Real Time Coordinator Internship Program
Nice To Haves
- 6+ months of experience with Calabrio workforce management system
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
