Coordinator, Volunteer

Family & Children's Services Career Center•Tulsa, OK

About The Position

Establish Network of Social Service Agencies as Volunteer Sites Maintain frequent communication with current community partner agencies. Troubleshoot any volunteer project or client issues with agencies directly. Track all community partner agency information in WIR Salesforce database including agency name, point of contact name and phone number, and any notes about partnership or volunteer projects within each agency. Research and outreach to additional agencies to grow list of community partner agencies in order to provide varied volunteer opportunities to clients. Establish Volunteer Schedule for each Weekend Coordinate with community partner agencies to establish time, duration and number of volunteers needed. Ensure there are enough volunteer opportunities for all Phase 1 clients Create client pick-up, drop-off and site supervision schedule. Communicate weekly volunteer opportunities, schedule and sign-up process to clients. Accompany Clients on Community Volunteer Projects Pick-up clients at WIR housing units. Supervise clients during volunteer projects Drop-off clients at WIR housing units upon project completion. Transport and supervise clients at community activities. (Some weekday evenings) Communicate with Criminal Legal Partners, criminal justice and treatment team weekly as to which clients are participating in which volunteer projects. Include time, duration and location of project. Coordinate with other WIR Staff to meet volunteer needs of all partners WIR maintains many community partnership, some of which have a need for a volunteer workforce throughout the year. Ongoing communication with WIR Staff to ensure coordination and implementation of these volunteer needs is required. Track all Volunteer Data in WIR Salesforce Database Receive training on WIR’s Database Administrator on the use of Salesforce track all completed volunteer hours in Salesforce within 1-week of project completion maintain up-to-date community partner agency list in Salesforce. Report out on volunteer hours, number of sites, number of projects, etc. as needed for WIR staff or grants. Volunteer Coordinator will also serve as the division onboarding ambassador. These tasks will vary depending on program openings and retention. These tasks will not exceed 10 hours/week. Working directly with program leadership to assist in screening applicants for open positions, serve a new employee mentor, and promote a positive and welcoming culture. Administrative specific tasks will include: reviewing applicants in hiring system, completing phone screenings, setting up interviews for hiring managers, coordinating references and background checks for applicants, ordering new hire technology, create onboarding shadowing schedule for new hire, new hire paperwork completion, and facility tours. ESSENTIAL COMPETENCIES: 1. Trauma Informed 2. Co-Occurring Capable 3. Recovery Oriented 4. Culturally Competent ESSENTIAL BEHAVIORS: 1. Additional assignments are assumed willingly. 2. Demonstrates sensitivity to cultural and ethnic differences in all interactions. 3. Adheres to agency policies and procedures and supports agency mission and values. 4. Completes all required paperwork and reports accurately in a timely manner. 5. Meets established performance/productivity standards as determined by program and agency leadership. 6. Practices accountability, confidentiality and strong ethical standards. 7. Demonstrates integrity as evidenced by honesty, trustworthiness, respect for self and others, sincerity, and valuing diversity. 8. Demonstrates the ability to work collaboratively with other personnel and/or service providers or professionals. 9. Utilizes agency technology and attends training on updates and/or new applications. 10. Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently. 11. Promotes team building through encouragement, support, shared decision-making, and the seeking of synergistic results. 12. Utilizes supervision appropriately and willingly participates in training, demonstrating a desire for learning and professional development. 13. Communicates effectively both verbally and in writing. 14. Partners with and openly communicates and collaborates with department associates, program managers, and other staff associates 15. Demonstrates excellent customer service both internal and external. 16. Openly supports departmental and organizational changes. 17. Participates in identifying continuous improvement areas within department or agency and presents possible solutions. 18. Consistently produces quality work. 19. Utilizes necessary knowledge and skills to perform the job, keeping current with new and best practices. 20. Attends and participates in required department and agency meetings and trainings.

Requirements

Must be a high school graduate or have HS equivalent.
Knowledge of community resources, strong communication skills; ability to handle multiple tasks, strong interpersonal skills, ability to work across cultures; skill in developing respectful relationships with community partners.
Must possess a valid driver's license & satisfactory driving record and use personal automobile to travel to locations other than primary office.

Nice To Haves

Associate's degree preferred.
Past experience with Volunteer program also preferred.

Responsibilities

Establish Network of Social Service Agencies as Volunteer Sites
Maintain frequent communication with current community partner agencies.
Troubleshoot any volunteer project or client issues with agencies directly.
Track all community partner agency information in WIR Salesforce database including agency name, point of contact name and phone number, and any notes about partnership or volunteer projects within each agency.
Research and outreach to additional agencies to grow list of community partner agencies in order to provide varied volunteer opportunities to clients.
Establish Volunteer Schedule for each Weekend
Coordinate with community partner agencies to establish time, duration and number of volunteers needed.
Ensure there are enough volunteer opportunities for all Phase 1 clients
Create client pick-up, drop-off and site supervision schedule.
Communicate weekly volunteer opportunities, schedule and sign-up process to clients.
Pick-up clients at WIR housing units.
Supervise clients during volunteer projects
Drop-off clients at WIR housing units upon project completion.
Transport and supervise clients at community activities. (Some weekday evenings)
Communicate with Criminal Legal Partners, criminal justice and treatment team weekly as to which clients are participating in which volunteer projects. Include time, duration and location of project.
Coordinate with other WIR Staff to meet volunteer needs of all partners
Track all Volunteer Data in WIR Salesforce Database
Receive training on WIR’s Database Administrator on the use of Salesforce track all completed volunteer hours in Salesforce within 1-week of project completion maintain up-to-date community partner agency list in Salesforce.
Report out on volunteer hours, number of sites, number of projects, etc. as needed for WIR staff or grants.
Volunteer Coordinator will also serve as the division onboarding ambassador.
Working directly with program leadership to assist in screening applicants for open positions, serve a new employee mentor, and promote a positive and welcoming culture.
Administrative specific tasks will include: reviewing applicants in hiring system, completing phone screenings, setting up interviews for hiring managers, coordinating references and background checks for applicants, ordering new hire technology, create onboarding shadowing schedule for new hire, new hire paperwork completion, and facility tours.