Coordinator Surgical/Financial Services | Dept of Congenital Heart | Day | Full-Time

UF Health•Gainesville, FL

About The Position

We are seeking a highly organized and patient-focused professional to support the coordination of surgical services. This role is essential in delivering excellent patient-centered care by ensuring all scheduling, financial, and communication processes are completed efficiently for patients undergoing both major and minor operative procedures. The ideal candidate will serve as a key liaison between physicians, patients, and payors, helping create seamless and positive experience throughout the surgical journey.

Requirements

High school diploma or equivalent required
Minimum of three (3) years of experience in business, financial services, or a physician practice setting
Working knowledge of CPT and ICD-9/10 coding required
Strong communication and interpersonal skills
Excellent organizational and problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Comfortable discussing financial matters and collecting payments professionally
Team-oriented mindset with the ability to work independently

Responsibilities

Coordinate and maintain surgical schedules, ensuring optimal utilization of operating room (OR) time
Schedule and prioritize surgical cases while managing physician calendars
Verify insurance coverage, benefits, and eligibility
Obtain prior authorizations for procedures and services
Prepare, communicate, and explain cost estimates prior to services
Identify and collect prepayments, and establish payment plans as needed
Provide in-depth financial counseling in a professional and compassionate manner
Assist uninsured patients with sponsorship options
Update and maintain accurate patient demographic and financial information
Coordinate special needs and logistics for each patient’s surgical experience
Act as the primary communicator between physicians, patients, and insurance providers
Support a smooth and efficient care process from scheduling through procedure completion
Float to other practices or adjust schedule as needed for staffing support