Financial Counselor, Patient Financial Services, Full Time, Day

Valley Health System • Blacksburg, VA

7d • $24 - $30

About The Position

POSITION SUMMARY: To provide intensive customer service support by handling a large volume of incoming telephone calls from patients, their families, insurance companies and other third party payors, doctor's offices, attorney's and our collection agencies as well as from our internal customers on patient accounts. To evaluate the patient's ability to pay and thoroughly investigate, follow-through, and document all issues and concerns on the accounts discussed and actions taken. To appropriately adjust account balances when necessary, initiate installment contract to settle balances, and solicit charity care applications. to process assigned correspondence and maintain documentation of same. EDUCATION: High school diploma or equivalent required. EXPERIENCE: Prior health insurance benefits experience preferred SPECIAL SKILLS: Computer literacy. Effective communication skills. Ability to operate general office equipment and computer terminals. Ability to perform work accurately with attention to detail within specified time periods and meet deadlines. Working knowledge of hospital business office billing procedures preferred. Ability to work well under pressure to handle frequent interruptions and adapt to changes in workload and work schedule. Abilities to set priorities and effectively solve problems., to deal with the general public in a fast paced environment, and to remain composed and professional when stressed. Knowledge of State regulatory requirements regarding charity care. Job Location Kraft Center Shift Day (United States of America) Benefits Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees) Group Term Life Insurance and AD&D(Full Time Employees) Flexible Spending Accounts and Commuter Benefit Plans Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.) 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness Retirement Plan Tuition Assistance Employee Assistance Program (EAP) Valley Health LifeStyles Fitness Center Membership Discount Day Care Discounts for Various Daycare Facilities Salary Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits. Pay Range: $24.14 - $30.17 (per hour) EEO Statement Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment. Valley Health System is proud of our commitment to improving the lives of our patients, our staff, and the communities we serve. When you join Valley, you’re joining a team of people who believe in delivering quality care in a supportive environment where top performance is both nurtured and recognized. Our culture is built on going the extra mile, doing what’s right, and always striving to be better together.

Requirements

• High school diploma or equivalent required.
• Computer literacy.
• Effective communication skills.
• Ability to operate general office equipment and computer terminals.
• Ability to perform work accurately with attention to detail within specified time periods and meet deadlines.
• Ability to work well under pressure to handle frequent interruptions and adapt to changes in workload and work schedule.
• Abilities to set priorities and effectively solve problems.
• to deal with the general public in a fast paced environment, and to remain composed and professional when stressed.
• Knowledge of State regulatory requirements regarding charity care.

Nice To Haves

• Prior health insurance benefits experience preferred
• Working knowledge of hospital business office billing procedures preferred.

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED