Coordinator Surgery Special Unit - Digestive Disease & Surgery Institute (DDSI)

Cleveland Clinic

4d•Onsite

About The Position

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic’s Digestive Disease & Surgery Institute (DDSI) delivers advanced medical and surgical care focused on the safe, evidence-based treatment of gastrointestinal disorders. As a Special Unit Surgery Coordinator, you will manage all scheduled and unscheduled procedures, admissions, and appointments. This role provides comprehensive surgery scheduling support for DDSI physicians, as well as cross-coverage for the General Surgery Department. Serving as a vital organizational resource, this position ensures seamless operations so caregivers can continue delivering the exceptional patient care Cleveland Clinic is known for. A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

Requirements

High School Diploma or GED
Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling OR three years of customer service concierge experience
Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software
Knowledge of Microsoft Word and Excel applications
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding
Experience working in a medical practice or clinical office setting
Proficient with medical office systems and scheduling software
Customer service experience in a healthcare environment

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensures accurate collection.
Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
Triage appointments are based on diagnosis, patient preferences and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Maximize the department’s allocated spaces by scheduling all procedures/surgeries.
Enter appointment into respective programs, both routine and emergency add-on.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Enter all updates, corrections and changes to scheduled procedures/surgeries.
Maintain provider schedules for designated unit.
Coordinate multiple physician schedules.
Maintain familiarity with all appropriate scheduling functions.
Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
Notify patients of their arrival times per area protocols.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with all departments to maximize efficiency and expedite the admission process.
Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.