Special Unit Surgery Coordinator - Pediatrics

Cleveland Clinic

21h•Hybrid

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Special Unit Surgery Coordinator - Pediatrics is responsible for coordinating all scheduled and unscheduled surgical procedures, admissions, and appointments within the Operating Room. This role supports both Surgery Scheduling and the OR Control Desk, serving as a central point of coordination to ensure surgeries move safely, efficiently, and on time. Responsibilities include monitoring the surgical schedule in real time, tracking case start times, delays, and add-on cases, coordinating operating room assignments, and maintaining clear, effective communication among surgical teams. In addition, the coordinator schedules surgical patients in collaboration with surgeons across nine pediatric specialty departments, ensuring accurate and timely coordination of procedures and pre-operative logistics. This position requires a medical or clinical operations background, strong organizational skills, and the ability to manage multiple priorities in a fast-paced surgical environment. A caregiver in this position works full-time| days| Monday-Friday| 8:00am—5:00pm| This position transitions to hybrid after 4 months of training.

Requirements

High School Diploma/GED
2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience
Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
Knowledge of Microsoft Word and Excel applications
Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding
Epic experience

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensures accurate collection.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Triage appointments, based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.